Hello, I’m in need of some serious help with my account. It’s an account I made from at...

GetHuman2509848's customer service issue with Yahoo from March 2019

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Help with my Yahoo issue
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GetHuman2509848's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2509848 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2509848 can let us know if they help or not.
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Before contacting them, items GetHuman2509848 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2509848's own words
Hello, I’m in need of some serious help with my account. It’s an account I made from atleast * years ago and I used to to create a FaceBook account which I can no longer access because I need to log into my yahoo account to reset my password. My yahoo account is *****@***.com, I know the password it’s just when I log in it says suspicious activity and it needs to send my phone a text. However, I got a new phone and it is not connected with my old account. It’s really important for me to log into this account so I can delete my facebook because it is from when I was younger and has pictures and information on there that I no longer want to be public for everyone to see. If you could please help me out that would be greatly appreciated, if you need any clarification such as ID’s or anything I will be glad to send them to you. Thank you!

GetHuman2509848 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman2509848
Mar 14th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 103925 others
0 customers following this

Timeline

GetHuman2509848 started working on this issue
Mar 14th, 2019 4:20am

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