I'm blocked from opening my email (*****@***.com). A security code keeps being sent to...

GetHuman2459915's customer service issue with Yahoo from March 2019

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GetHuman2459915's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2459915 will want to follow the link below to head to their help center. We will check on GetHuman2459915 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2459915 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2459915's own words
I'm blocked from opening my email (*****@***.com). A security code keeps being sent to the wrong back-up email address-- I assume, because my old back-up address is still listed as *****@***.com. it should be *****@***.com. S*****@***.com has not been in service for a year or more. Also, on the yahoo email webpage, the back-up email address itself somehow got misspelled: it now reads *****@***.com, but should be as *****@***.com. As such, I can't receive the code Yahoo is sending me to get access to my email. I also do not have a cell phone anymore. **Can anyone fix this issue, so that I can have access to my normal Yahoo email account? I contacted this email address a couple of days ago, but the issue is still unresolved. I also gave my wife's cell phone number to contact if needed, **-****-********, or via *****@***.com.**Thank you,**Mark Solley
GetHuman2459915 did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman2459915
Mar 12th, 2019 - 5 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 103545 others
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GetHuman2459915 started working on this issue
Mar 12th 10:56am