I have an elderly neighbor who used an iPad to access her Yahoo email as well as her iT...

GetHuman-kfaiello's customer service issue with Yahoo from February 2019

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Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kfaiello's own words
I have an elderly neighbor who used an iPad to access her Yahoo email as well as her iTunes account. Her iPad has been disabled and the information can no longer be retrieved. She CANNOT remember her Yahoo email password, nor her iTunes password. I've gone through the process of changing her password but she cannot retrieve ANY of the verification codes sent by Yahoo and iTunes, because her only means of retrieving her email was via her iPad. Her email address is *****@***.com. Can you help us to re-establish her ability to check her email?
GetHuman-kfaiello did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman-kfaiello
Feb 27th, 2019 - 3 mons ago
I have an issue with Yahoo too
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Seen by 1 customer so far
Similar issue to 100528 others
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Timeline
GetHuman-kfaiello started working on this issue
Feb 27th 8:55pm