I have an elderly neighbor who used an iPad to access her Yahoo email as well as her iT...

GetHuman-kfaiello's customer service issue with Yahoo from February 2019

1 view
100528 similar
0 following
Help with my Yahoo issue
First: share to improve GetHuman-kfaiello's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kfaiello's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kfaiello will want to follow the link below to head to their help center. We will check on GetHuman-kfaiello later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kfaiello may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kfaiello's own words
I have an elderly neighbor who used an iPad to access her Yahoo email as well as her iTunes account. Her iPad has been disabled and the information can no longer be retrieved. She CANNOT remember her Yahoo email password, nor her iTunes password. I've gone through the process of changing her password but she cannot retrieve ANY of the verification codes sent by Yahoo and iTunes, because her only means of retrieving her email was via her iPad. Her email address is *****@***.com. Can you help us to re-establish her ability to check her email?
GetHuman-kfaiello did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-kfaiello fixed the problem
We are waiting for GetHuman-kfaiello to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kfaiello fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kfaiello
Feb 27th, 2019 - 3 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 1 customer so far
Similar issue to 100528 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kfaiello started working on this issue
Feb 27th 8:55pm