my embroidery machine program dongal "verification" is an account I used to use but not...

GetHuman2150687's customer service issue with Yahoo from February 2019

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The issue in GetHuman2150687's own words
my embroidery machine program dongal "verification" is an account I used to use but not for some years now (*-*?). That account was *****@***.com. *Today, I decided to begin using my machine and embroidery program and so I was testing if *****@***.com was working*still there. I entered my last PW, and it wanted to send me a code for password verification (or to see if I was really me!). But the code was sent to an email account I USE to have (*****@***.com)...but the last time I tried to get into that account (*****@***.com) was ******** and the message was "not recognized". I didn't deal with this then, and forgot that *****@***.com is the address where a verification of identy code would be sent when I attempted to access the *****@***.com address. How do I figure this out? I don't even know what has to be done. I do know I can't use a $**** embroidery program until I can get into and use *****@***.com. Could we switch where the verification code is sent by sending it to an account I use constantly? (i.e. the one I'm asking you to reply to for this problem?) i.e. *****@***.com? ??
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Customer service issue
Reported by GetHuman2150687
Feb 6th, 2019 - 3 mons ago
I have an issue with Yahoo too
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Seen by 1 customer so far
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GetHuman2150687 started working on this issue
Feb 6th 11:04pm