I have a problem signing in to my yahoo account well technically its my mothers , but t...

GetHuman-andresuc's customer service issue with Yahoo from December 2018

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The issue in GetHuman-andresuc's own words
I have a problem signing in to my yahoo account well technically its my mothers , but the email is connected to my Play station and I've been trying to sign into the yahoo account and I know the email and password, but it says It has seen suspicious activity , but neither my mom or I has been on the account in a long time. So it told me to send a message or call to the number the yahoo account has on it so it can know that its really me and I asked my mom if the numbers were sending to her phone and she told me no , and she told me that she has changed her number some times and that yahoo account is a little old so Her new number is not connected to the yahoo account. Could you please help. Thank you

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Yahoo

Customer service issue
Reported by GetHuman-andresuc
Dec 31st, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 83806 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-andresuc started working on this issue
Dec 31st, 2018 6:10am
GetHuman-andresuc indicated the issue is not fixed yet.
Jan 1st, 2019 6:56am
GetHuman-andresuc indicated the issue is not fixed yet.
Jan 1st, 2019 6:57am
GetHuman-andresuc indicated the issue is not fixed yet.
Jan 1st, 2019 7:00am