Please help me. My mother had an email address "*****@***.com", and up until yesterday...

GetHuman410901's customer service issue with Yahoo from December 2018

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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman410901 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman410901 can let us know if they help or not.
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Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman410901's own words
Please help me. My mother had an email address "*****@***.com", and up until yesterday I was able to get Yahoo*ATT.net webmail access to the account, however I could not get POP access to the account in my Outlook email program.*I have spent hours on the phone with AT&T support and they claim that they do not have record of the email account, despite my being able to access it (up until yesterday) on ATT.net*Yahoo webmail.*They said that they believe the email account "*****@***.com" is no longer an AT&T email account, and is now only a Yahoo email account. However, when I try to change the password on the account (so that I may used it through POP email in my Outlook email program) the Yahoo help page keeps sending me back to the AT&T website, where the email account is not recognized.*Starting today, I somehow logged out of the email account, and can no longer get access to the account via Yahoo webmail, and when I try to enter my mother's cell phone number (***-***-****) so that a code can be sent to re-access the account, I get an error message that I am not able to access this feature right now. Both my mother and I am feeling so frustrated by the situation. Please help us. I may be reached via my email at *****@***.com. Thank you so much for your help with this. -Brian (and Barbara) Holt

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Yahoo

Customer service issue
Reported by GetHuman410901
Dec 15th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 79284 others
0 customers following this

Timeline

GetHuman410901 started working on this issue
Dec 15th, 2018 7:13pm

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