hello. my name is stephanie. i have two accounts on yahoo, (prdrzgorda** and delosangel...

GetHuman1650919's customer service issue with Yahoo from November 2018

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Before contacting them, items GetHuman1650919 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1650919's own words
hello. my name is stephanie. i have two accounts on yahoo, (prdrzgorda** and delosangeles*stephanie) but cannot access either of them because i forgot the password and do not have access to my alternate email or phone number. i haven't been able to access these accounts for a while now and i would really like to. i don't know how to prove that i am the rightful owner for these two accounts, but if there is any other way i can access these accounts it will be greatly appreciated. if i can send you a picture of my license for proof of my name i will gladly send it to you. please contact me back as soon as possible. thank you.
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Yahoo

Customer service issue
Reported by GetHuman1650919
Nov 29th, 2018 - 9 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 74461 others
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Timeline
GetHuman1650919 started working on this issue
Nov 29th, 2018 3:30am