I have had a Yahoo account for at least ** years or more. It has been on my mobile phon...

GetHuman1648268's customer service issue with Yahoo from November 2018

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The issue in GetHuman1648268's own words
I have had a Yahoo account for at least ** years or more. It has been on my mobile phone and I have not signed in for many years. Changed phones and cannot get into my account. Nothing works with your help site. Says cannot be recovered. I have received emails on the account all along and have continued to receive them up till the phone was damaged earlier in the week. Do not remember original password and your site will not let me choose a new one. Need this email. Use it for personal correspondence.
GetHuman1648268 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman1648268
Nov 28th, 2018 - 9 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 74359 others
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Timeline
GetHuman1648268 started working on this issue
Nov 28th, 2018 8:44pm