Yahoo Customer Service Issues

Hello, my name is Diana Jones. I am inquiring about email recovery for my aunt, Lynda Owens. She has lost her new phone and needs assistance with her Yahoo account. Unfortunately, we are unable to find a contact number for Yahoo. The issue lies in her needing to sign into her Apple ID on her old iPhone 3, but she does not remember the original email address used to set it up. All we know is that it is o*****@yahoo.com, likely with "owens." The person who initially set this up, my late mother-in-law, is no longer available to confirm details. Due to my aunt's health conditions, we are unable to visit stores for help. Any guidance on retrieving the original email would be greatly appreciated. I can be reached at [redacted] to coordinate assistance. Thank you.

I created my email over 14 years ago and recently changed the password, forgetting it after a period of inactivity. I am unable to access the recovery mobile number and email provided during signup. However, I still recall the security questions and answers for verification. Kindly assist with recovering my password. Thanks, M.S. Upadhyay.

On around 10/31 or 11/1/[redacted], our computer was hacked. Strangely, only my husband's accounts were unaffected. My personal email ([redacted]) and my family business email account ([redacted]) were compromised, along with other linked accounts. These accounts have been suspended, but I am now able to provide identification to verify my identity. I am seeking assistance in recovering these accounts. I unfortunately forgot to update my passwords and recovery information, including my changed cell number. I can recall an older password for the suzeeq account "nopepsicoke?" and for the ooto4 account "EPresley35?" but they are not being accepted due to the suspension. This lack of access is also hindering me from changing my deleted FB passwords. To address this, I have created a temporary FB account and a new Yahoo account, [redacted] I hope this information is sufficient for you to assist me. Thank you, Suzanne Rahm.

I recently had to do a factory reset on my AT&T Samsung 7 phone, causing me to lose a significant amount of data. Now, when attempting to log into my Yahoo account on both my phone and home computer, it is asking for a key code instead of my usual password. The key icon is not visible on either device. A couple of weeks ago, I changed my AT&T number to [redacted] as I have relocated to South Carolina. However, my Yahoo account is linked to my old Florida number, [redacted], under [redacted], leaving me unable to access my email. As I have critical information stored in my email folders, I urgently need to update my phone number or make other necessary changes to regain access. Alternatively, I would like to explore the option of transferring my [redacted] folders and emails to a new account, while still preferring to use Yahoo over Google. This account is vital for an upcoming court case, and I have been utilizing it for over two decades. Your assistance in resolving this matter is greatly appreciated. Thank you, Beryl M Clarey.

I'm struggling to access my Yahoo accounts because I'm unable to use phone verification since I no longer have access to the phones or numbers tied to them. Despite knowing the logins and setting up security questions, the new system requires the old phone to proceed. This has been ongoing for over 2 months. How can I resolve this and regain access to my emails? I can verify through the security questions I set up. Your assistance is greatly appreciated, as my business operations are affected. If I can access just the [redacted] account, it will suffice as I have linked all accounts there, albeit with the old phone. What steps should I take to rectify this? Thank you, Sean S.

I'm trying to regain access to my account, joshypup25[at]yahoo.com, which has been locked for years. I typically use these answers for my security questions: Q1 A1: Mickey Mouse Q2 A2: Minnie Mouse Q3 A3: Pluto I understand if these are not the correct answers. Unfortunately, I don't recall when I created the account, the recovery email, or if my address was associated with it. However, I am certain the phone number on the account was [redacted], though I no longer have access to that number. I've attempted to contact the current holder of that number without success. My name is Joshua Shane Mifflin. Any assistance would be greatly appreciated.

I have a Verizon.net email address. I haven't accessed Yahoo since my account was moved to AOL. I'm trying to sign in to access Yahoo groups, but my password is not working. When I try to reset it, I get an error message. I have accounts with IDs charleswolfe2001 and charlesawolfe2000 but can't sign in with them. I made a new Yahoo.com address to rejoin groups but can't delete the old accounts. Can you assist me in resolving this issue?

I am experiencing issues signing into my Yahoo account. I have forgotten my password, the answers to my security questions, and my recovery phone number has changed. This is causing inconvenience as I need access to my work emails, which were last accessed on my phone 15 days ago. I received a message saying I need to sign in again due to an expired session. I have had this account since [redacted] and it is linked to my Facebook account. I am requesting assistance in resolving this matter promptly using my new phone number. Currently, I am in KSA since [redacted] and my Egyptian number is no longer active. I am also having trouble accessing my Skype account as the verification code is being sent to my Yahoo mail, which I can't reach. My husband also has a Yahoo account, and I used to be a friend on his account using the account I am having trouble with. Your help in resolving this issue is greatly appreciated. Thank you.

I'm experiencing difficulty logging into my Yahoo account because the mobile number linked to the email is no longer in my possession since it's been recycled. I have forgotten my password due to being away for some time. However, I do remember my email address, three security questions, and the previous mobile number associated with the account. I urgently need access to retrieve some important documents. I've been attempting to resolve this issue for the past 3-4 months. Any assistance would be greatly appreciated. Thank you.

I have been using the Yahoo Mail app on my phone for a long time, but it has become very unreliable recently. I have encountered issues where important emails either end up as drafts or stay in the outbox for extended periods without being sent. This has caused me trouble in sending timely responses, especially when it comes to job opportunities. If these major issues are not addressed promptly, loyal users like myself might consider switching to other email service providers. Realizing that a crucial thank you email for a job opportunity was not sent due to these problems is frustrating and reflects poorly on me.

I have been using my Yahoo email account for about a decade. It contains essential emails like paycheck stubs that I cannot afford to lose. Although I remember my password, I am locked out because my previous phone, which I used to check emails, stopped working permanently. Now, I have a new phone, but to access my account, I need the access code to be sent to a phone number I no longer have access to or an alternate Yahoo email which I also cannot reach. It is crucial for me to regain access to my account as soon as possible. I am very distressed by this situation. The email address I need help with is [redacted] Your assistance would be greatly appreciated.

I am Olajide Michael Kehinde from Nigeria. I have been unable to access my email for a few months now. My email is [redacted] The issue arose when I mistakenly deleted my Yahoo account on my phone as someone else had logged into their own account. When I tried to log back in, it prompted me to enter an account key instead of a password. The account key was sent to the same email that I cannot access. I have important documents in that email and I am seeking help in changing the account key to a password. I am also requesting to change the alternative email to [redacted] My registered name is Olajide Michael Kehinde, password [redacted]3, date of birth 18 Feb [redacted], and contact number [redacted]3. You can contact me at [redacted]

Hello, my name is Olajide Michael from Nigeria. I have been experiencing issues accessing my email account, [redacted], for a few months now. The problem started when a friend needed to log into their account using my Yahoo app, leading me to remove my account temporarily to assist them. When I tried to add my account back, I was prompted to enter a Yahoo account key that was sent to an alternative email, which happened to be the same email I was trying to access. The alternative email is also [redacted] I kindly request your assistance in resolving this matter, either by requiring a password reset or by changing the alternative email to [redacted] This is urgent as I have important documents in my mailbox that I need to print. Please reach out to me at [redacted] Thank you for your help.

I recently received a distressing email from an unknown sender, claiming to have compromising images of me and demanding money. They alleged they had taken control of my phone, blocking my phone calls. The email threats included giving me 48 hours to send $[redacted] to their specified email address. The sender boasted about being untraceable as they used my own email account to contact me, creating obstacles when I tried to forward the email for investigation. Feeling unsafe, I wish to close both my Yahoo and Gmail accounts promptly. The email addresses implicated are [redacted] and [redacted]

I've had the same Yahoo account for about 6 years since I was 12. I've been using the account key to sign in for the past couple of years. Unfortunately, I recently got a new phone number and cannot access my account because of this change. My old phone number linked to the account was ([redacted])-[redacted]. This email account is crucial for my college applications, as well as for an online class I'm currently attending on FLVS. I can answer any security questions and provide passwords that I commonly use. I am willing to provide any necessary information to regain access to my account. I did not set up a recovery email when the account was created, as it was done by my school counselor when I was 12. I'm 17 now and simply trying to secure access to my account for important matters like college applications.

I lost access to my Yahoo email account due to inactivity, and now it's saying it's been deactivated. I haven't been able to retrieve my passwords, and I've lost access to important accounts linked to my Yahoo. I need help regaining access as a lot of crucial information is tied to that email. Over the years, I have changed residences and phone numbers multiple times, complicating the recovery process. Your assistance in resolving this issue would be greatly appreciated.

I cannot access my email at [redacted] I mistakenly had a payment sent using that email and urgently need to retrieve it. Unfortunately, I am unable to login as I no longer have the same phone number, device, or access to the backup email. This situation has left me in a difficult position as the account holds important payment confirmation numbers, purchase details, and critical emails regarding my stepdaughter. My previous email was [redacted], which I can't access to recover the [redacted] account. Please take note of the additional "s" in the email address provided below, which was created due to being locked out of the original account during a phone change and flagged for suspicious activity.

I have forgotten my email password, and the associated phone number has been stolen, showing a different number now. This is preventing me from accessing my account, which is crucial for my education. The Nigerian Law School has sent an important invoice to this email, which I need to enroll for my legal education program by November 19th, [redacted]. Without it, I am unable to pay my fees. Urgent help is needed as this is impacting my ability to proceed with my education. The invoice is addressed to ABOH, ABIGAIL OTI. Kindly assist in recovering my account by asking me security questions I previously set up to regain access. Your prompt help would be greatly appreciated.

I am requesting assistance as I have forgotten the password for my Yahoo email account. The phone number linked to the account is no longer valid, making it difficult for me to reset the password. I urgently need access to my account as I rely on it for my education, especially to receive my personalized Remitta invoice from the Nigerian Law School to pay my fees before November 19, [redacted]. I believe my account may have been hacked as the phone number associated with it now is unfamiliar and does not seem to be a Nigerian line. Kindly send any help or suggestions to my alternate email address, [redacted], as I suspect unauthorized access to my account. My Yahoo email is [redacted], and my username is Abigail Oti. I appreciate any prompt assistance provided.

Hello, my name is Christina Garceo. I am reaching out for assistance with accessing my Gmail and Yahoo accounts after my phone was stolen. The password to my email has been changed, with Yahoo serving as my recovery email for Gmail. I set up phone prompts for added security, not realizing it could lock me out in situations like this. I urgently need access to these accounts to prevent unauthorized access to sensitive information, such as important documents in Google Drive and health matters in Yahoo. Here is some account information for your reference: - Name: Christina Garceo - Date of Birth: 9/6/[redacted] - Gender: Female - Address: [redacted] SW Watkins Ave, Tigard, Oregon [redacted] - Phone Number: [redacted] - Phone Model: Samsung Galaxy - Email: [redacted] - Password: GodFirstInEverything - Recovery Email: [redacted] I appreciate your prompt assistance in resolving this matter and look forward to hearing from you soon. I have created a new Yahoo account to facilitate communication. Thank you for your help. Christina Garceo