I can not log into my account.. My email has been hacked & i have too much information...

GetHuman-noviscio's customer service issue with Yahoo from November 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-noviscio will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-noviscio can let us know if they help or not.
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Before contacting them, items GetHuman-noviscio may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-noviscio's own words
I can not log into my account.. My email has been hacked & i have too much information in my email to just forget about it.. My password has been changed & the phone number that is on file for recovery code is not my actual phone number nor do i recognize the digits that are visible. I have no clue who set that up cuz it wasnt me & the area code looks like a area code i have never seen or heard of.. My back up email which is my gmail does not seem to be the back up email for recovery.. I honestly never set up back up email for recovery if this was to ever happen cuz i didnt think this would ever happen.. Now i am depressed & contemplating suicide cuz i have sensative information in my email that i do not have access to.. I am a musician and i have music files in that email & now i cant get to it & i am feeling lost.. All the security questions i have never set up so i dont know what the answers could possible be.. My email is.. *****@***.com.. My name is Tarr Harris

GetHuman-noviscio did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman-noviscio
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 68640 others
0 customers following this

Timeline

GetHuman-noviscio started working on this issue
Nov 10th, 2018 4:34pm

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