Hello,**I’m writing again to report an issue that I have been having for the past sever...
GetHuman1486251's customer service issue with Yahoo from November 2018
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The issue in GetHuman1486251's own words
Hello,**I’m writing again to report an issue that I have been having for the past several months. I hope that Yahoo! will finally decide to deal with this problem before I have to try getting news media attention for continuing problems of email security from your service. **I have a second email address attached to my email account. It’s an alum address from my university that I use for professional purposes. For the past several months, this email address has been spoofed and used to send me spam. Lately, the emails have been for fake extortion attempts (the latest hacker craze, from what I’ve read). As occurs with spoofing, there’s no evidence of the emails in my Sent mail. **What’s more worrisome than nonsense spam and such is the fact that, each time I receive one of these fake emails, I also receive a delivery failure email indicating a failed attempt to send the same nonsense to my iCloud email account. **Apple iCloud manages to block these emails, so Yahoo! should have the technological wherewithal to do the same. I also do not have this problem with Gmail, so again, Yahoo! should be able to deal with it. **As I pointed out in my first message to you about this problem, it risks hindering my professional prospects as this interference with my professional email continues. **Finally, Yahoo! should take a vested interest in the security of its web products, and be responsive and engaging with users who raise alarms about security shortcomings. **I look forward to hearing from you in the near future with a solution.
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