AT&T recently redesigned its Yahoo e-mail page and its changes are illogical, unnecessa...

GetHuman1481732's customer service issue with Yahoo from November 2018

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The issue in GetHuman1481732's own words
AT&T recently redesigned its Yahoo e-mail page and its changes are illogical, unnecessary, and will undoubtedly force difficulties onto some of its users (i.e., seniors who already have difficulties understanding many of the complexities of the internet). ***.*Although I selected to switch back to the "basic" page and it now indicates “Switch to the newest att.net Mail”, it is still the NEW design!**.*The "cc" and "bcc" lines cannot be deleted from viewing (takes up unnecessary space).**.*There is no longer a "Settings" icon.**.*Within the “Inbox” selection, I must now click on an arrow at the top or bottom of the page to also see e-mails prior to * days.**.*I now have to either scroll all the way down to the bottom of the page or scroll back up to the top of the page in order to "Send" my e-mail.**.*No more use of the Tab" key doesn't work (immediately drops to the bottom of the entire page)**.*Underlining doesn’t work anymore**.*Bolding doesn’t work anymore**.*No more down or up arrow inside the message to go to another e-mail***.*Cannot refill in the blue dot after opening a message***.*No "Move" selection to move an e-mail into a folder**So, I ask, "If it ain't broke, why fix it?" * - T. Bert (Thomas Bertram) Lance**Especially if you make it worse!* *I want to go back to the design of November *, ****.
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Yahoo

Customer service issue
Reported by GetHuman1481732
Nov 3rd, 2018 - a mon ago
I have an issue with Yahoo too
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Timeline
GetHuman1481732 started working on this issue
Nov 3rd 7:12pm