I had access to my email on my mobile phone but the phone broke yesterday now Iam using...

GetHuman1461676's customer service issue with Yahoo from November 2018

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Help with my Yahoo issue
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GetHuman1461676's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1461676 will want to follow the link below to head to their help center. We will check on GetHuman1461676 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1461676 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1461676's own words
I had access to my email on my mobile phone but the phone broke yesterday now Iam using a new phone I try to log in but every time I hit next to go to the password page it instead takes me to the page to try and send an account key to a phone number I no longer have i do not get an option to enter my password is there anyway you can help me by resetting my account and help me regain access to it as I have emails from Drs that I am waiting on due to my blood disease it is very important that I regain my access to my email the email Ian I'm talking about is *****@***.com please help me I do not know why it Wil not give me the option to enter my password I will send picture of self and i.d. if needed but please help ne reset it so i can regain access
GetHuman1461676 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman1461676
Nov 1st, 2018 - 2 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 3 customers so far
Similar issue to 65140 others
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Timeline
GetHuman1461676 started working on this issue
Nov 1st 2:07am