Hello, **I can't access my email - *****@***.com even though I know the password. **I t...

GetHuman-lacb's customer service issue with Yahoo from October 2018

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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lacb will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lacb can let us know if they help or not.
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Before contacting them, items GetHuman-lacb may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman-lacb's own words
Hello, **I can't access my email - *****@***.com even though I know the password. **I type in the password, but it says you've detected unusual activity, then it gives me an option to text a number to provide access.**The problem is I can't access that old phone number anymore. The old number is ***-***-****. It asks me to verify that I know the full digits of the number above. I do, of course, because it's my old number. Just like the email address is my old email. **I changed that number about * years ago. My new number is ***-***-****. Change the recovery number to that.**How can it be possible that you won't allow me to access MY EMAIL with MY PASSWORD just because you've arbitrarily decided that me signing in is "unusual activity." Moreover, how do you not have a phone number I can call or a live agent to chat with?

GetHuman-lacb did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman-lacb
Oct 23rd, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 61984 others
0 customers following this

Timeline

GetHuman-lacb started working on this issue
Oct 23rd, 2018 4:23pm

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