Hello, **I can't access my email - *****@***.com even though I know the password. **I t...
GetHuman-lacb's customer service issue with Yahoo from October 2018
5 views | 61984 similar | 0 following
Help with my Yahoo issue
First: share to improve GetHuman-lacb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lacb's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lacb will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lacb can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Yahoo has better answers for you: Yahoo Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-lacb may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman-lacb's own words
Hello, **I can't access my email - *****@***.com even though I know the password. **I type in the password, but it says you've detected unusual activity, then it gives me an option to text a number to provide access.**The problem is I can't access that old phone number anymore. The old number is ***-***-****. It asks me to verify that I know the full digits of the number above. I do, of course, because it's my old number. Just like the email address is my old email. **I changed that number about * years ago. My new number is ***-***-****. Change the recovery number to that.**How can it be possible that you won't allow me to access MY EMAIL with MY PASSWORD just because you've arbitrarily decided that me signing in is "unusual activity." Moreover, how do you not have a phone number I can call or a live agent to chat with?
GetHuman-lacb did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-lacb fixed the problem
We are waiting for GetHuman-lacb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.