I am locked out of my email acct. I have tried to put in my email and password and it w...

GetHuman-mlikins's customer service issue with Yahoo from October 2018

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The issue in GetHuman-mlikins's own words
I am locked out of my email acct. I have tried to put in my email and password and it wont accept that. I have tried forgotten username and password and have put in the answers to my security questions and it wont accept those either. I found a phone number that I thought was for yahoo customer support and called it. They said they were a company that did technical support for yahoo. They said that my email had a virus in it and had to be cleaned out for a fee. I really don't believe that. I just need my email acct reset so I can access my emails. I have called at&t also since that is who my email is through and they said it wasn't their problem that it was a yahoo problem. I also talked to a tech guy that I know and he said that he has never heard of a virus getting into emails from a personal computer.

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Yahoo

Customer service issue
Reported by GetHuman-mlikins
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 61786 others
0 customers following this

Timeline

GetHuman-mlikins started working on this issue
Oct 23rd, 2018 1:35am

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