I have a new phone and phone number when I tried to access my email account *****@***.c...

GetHuman-lewterra's customer service issue with Yahoo from October 2018

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The issue in GetHuman-lewterra's own words
I have a new phone and phone number when I tried to access my email account *****@***.com I get all of these recovery account questions the first asked for the two digits of a number I have not had in a few years. Then when I get a access key to enter, it is not allowing me to access or change the password without attaching another email address such as my Gmail which I do not want to link the account to this account. I just want to access my email as I have some very important item coming through. My current phone number is **********. The number that I believe is attached to this email address is ********** whi h I have no idea who would have that number now. Please assist.**Thank you, *Terrance Lewis

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Yahoo

Customer service issue
Reported by GetHuman-lewterra
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 61526 others
0 customers following this

Timeline

GetHuman-lewterra started working on this issue
Oct 22nd, 2018 1:07pm