We are a large ministry and we have a database web server application where authorized...

GetHuman-springgu's customer service issue with Yahoo from October 2018

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The issue in GetHuman-springgu's own words
We are a large ministry and we have a database web server application where authorized leadership can send emails through our web based application through SMTP*Go to their volunteers. The "from" email address is the leader's personal email, and the "to" address is the volunteer's personal email.** We've recently come across the situation where if the authorized person uses yahoo and the receiving person uses yahoo, the yahoo's DMARC policy blocks the receipt of the authorized email because the email came from our webserver through SMTP*go rather than from a yahoo email server. **We have over *,*** authorized users who may change from year to year, and we are looking for a way that a current yahoo user can continue to use their yahoo email when sending ministry business emails through out system.**Is there a way that yahoo can grant a variance to your DMARC policy for our Kairos Prison Ministry International purposes? IF that is possible, what steps would you need us to take to give you the information you need to ensure your security desires are being met for your user?**Mike Springer

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Customer service issue
Reported by GetHuman-springgu
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 61512 others
0 customers following this


GetHuman-springgu started working on this issue
Oct 22nd, 2018 11:46am

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