Yahoo Customer Service Issues

Archive 40

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #40. It includes a selection of 20 issue(s) reported October 19, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Yahoo accounts. I've had them linked on my old phone but since getting a new one, I can't log in. The first one, [redacted], has been problematic with frequent password changes. The second, [redacted], I can't recover since the security email is [redacted] which I can't access. Lastly, I can't access [redacted] as it requires a verification code sent to [redacted], again inaccessible. I need help with this issue.
Reported by GetHuman-danialwa on venerdì 19 ottobre 2018 23:09
Three years ago, I had to go to rehab, and now I am doing well. Unfortunately, I can't access my old Yahoo email, which is [redacted] I really need it for school. The old number linked to the account is inactive due to my absence. I am willing to answer any security questions or provide information about the contacts in my account. Some of my previous passwords were [redacted]dbon7, 7227wdbon7, BillyDepthJr1, [redacted]7db, and Billydepthjr1. The security questions usually ask for my dog's name, which is Brandy, or my childhood friend Sam Konigsberg. My mom's contact is [redacted], and my current Gmail is [redacted], which I can't access until I recover my Yahoo account. Please advise me on the next steps. Thank you for your assistance. -Donny Bryan
Reported by GetHuman1381288 on sabato 20 ottobre 2018 15:09
I received an email from Yahoo claiming that I won $5,[redacted],[redacted]. I am curious if this is legitimate. The email instructs me to contact Sir. Vandall Warren, the Claims Officer, at [redacted] to file a claim. It requests personal information like name, address, telephone number, fax number, age, and gender. The email is signed by Mrs. Georgina Rowland, from Yahoo Asia Pte. Ltd. I want to verify the authenticity of this email before proceeding further. YAHOO ASIA© Yahoo Asia Pte. Ltd. (Co. Reg. No. [redacted]35D) VERIFIED BY YAHOO ASIA.
Reported by GetHuman-hoorpsya on sabato 20 ottobre 2018 19:28
About a month and a half ago, my accounts were hacked - Google, Yahoo, PlayStation, and Facebook. I lost all my passwords and have been unable to recover my email [redacted], which is linked to my PlayStation network membership. I had set up a recovery email, but it was also compromised. Please advise me on how to regain access to my [redacted] email. I am Raymond Ross, residing in Moss Point, Mississippi. Due to not having access to my phones linked to the account, I am currently using my wife Brenda Ross's email address [redacted] Kindly reach out to me there to assist in recovering my email, which contains crucial PlayStation network details. Thank you for your help.
Reported by GetHuman1383895 on domenica 21 ottobre 2018 16:53
Hello, I am experiencing an issue with my Yahoo Mail account. I cannot view attachments properly. When someone sends me multiple attachments, they all seem to merge into one. However, when the same attachments are sent to my alternate email, they appear correctly. Additionally, I am unable to view attachments from sponsored sites. Thank you.
Reported by GetHuman-ewelikei on domenica 21 ottobre 2018 17:22
I have lost my cell phone and am unable to recover my information to transfer to a new phone. I am trying to access my Apple ID and password, but they are sending a text to my lost phone for verification. When I try to sign in to my Yahoo account, it asks for device verification, and my lost iPhone is the only recognized device. I need to sign in but can only access my wife's email at [redacted] Her phone number is [redacted]. Can someone please call us to assist? Thank you.
Reported by GetHuman-jmarabol on domenica 21 ottobre 2018 22:18
I need help recovering my Yahoo Account from when I was young. I can't remember the answers to my security questions and now I'm locked out. I have many Aunts and can't remember which musician I liked back then. My email is [redacted] and I'm sure my password is correct; I just can't answer the security questions. I want to access my old Myspace account. Can Yahoo please send a password reset email to my new email address? Thank you.
Reported by GetHuman-websearc on lunedì 22 ottobre 2018 05:05
We manage a substantial ministry with a database web server application that enables approved leaders to communicate with their volunteers via email. The emails are sent through SMTP2Go from our web-based application. However, an issue has arisen with Yahoo's DMARC policy blocking emails when an authorized person with a Yahoo account sends an email to another Yahoo user. We have around 4,[redacted] approved users, and we are seeking a solution that allows Yahoo users to send ministry emails hassle-free. We would like to inquire about the possibility of Yahoo granting an exception to their DMARC policy for our Kairos Prison Ministry International needs. If this is an option, kindly advise on the steps we should follow to provide you with the necessary details to meet your security standards for your users. Sincerely, Mike S.
Reported by GetHuman-springgu on lunedì 22 ottobre 2018 11:46
I recently got a new phone and number. When I try to access my email account at [redacted], I face difficulties with the recovery questions and accessing the account. It asks for details of an old number I no longer use and then requires me to link another email, which I prefer not to do. I need to access my email urgently as I am expecting important content. My current number is [redacted], and the previous number associated with the account is [redacted], which I no longer have. I appreciate any assistance. Best, T. Lewis
Reported by GetHuman-lewterra on lunedì 22 ottobre 2018 13:07
I am currently unable to access my email account. Despite numerous attempts to login using my email and password, the system does not recognize the information. I have also tried to retrieve my login credentials through the forgotten username and password option but the security questions are not being accepted either. In an attempt to resolve the issue, I contacted what I thought was Yahoo customer support and was informed that my email may be infected with a virus which requires a fee to remedy. This seems suspicious to me. All I need is to reset my email account successfully to regain access to my emails. I have contacted AT&T, my email service provider, but was advised that this issue falls under Yahoo's jurisdiction. A tech-savvy acquaintance has reassured me that it's unlikely for a personal computer virus to infect email accounts.
Reported by GetHuman-mlikins on martedì 23 ottobre 2018 01:35
I opened my account in [redacted] and provided an alternative email for recovery. Unfortunately, that email is no longer accessible. I lost the phone linked to my Yahoo ID. When trying to log in with a new phone, it doesn't ask for a password. I remember my password but can't access my account. It requests an account key to the old emails I can't access. Please modify my account settings so I can enter my password during login. My ID is [redacted] Thank you.
Reported by GetHuman-kishorer on martedì 23 ottobre 2018 09:12
I recently changed my Yahoo password, but I am now unable to remember it. After moving to the USA from Hong Kong, I no longer have access to my previous phone number registered with Yahoo to receive the recovery code. Despite contacting support and attempting to answer security questions, I was unable to regain access to my account. Their suggested solution was for me to create a new account, which left me feeling dissatisfied with their customer service. Could you provide any advice on how I can retrieve my original account?
Reported by GetHuman-jkoofish on martedì 23 ottobre 2018 12:30
I am experiencing difficulty printing multipage Yahoo emails using Google Chrome on my iMac 27. When I attempt to print, only the first page is printed instead of the complete email. Despite following suggestions from the Help Centre, I have not been successful as the buttons and icons referenced are missing. I am unable to locate a Print icon for Yahoo emails. Can someone provide instructions that will enable me to print out the entire multipage Yahoo emails correctly using my iMac 27 computer and Chrome browser?
Reported by GetHuman-peterann on martedì 23 ottobre 2018 13:54
I need help accessing my old MySpace account from [redacted]. I have been locked out for over a decade because I no longer have access to the Yahoo email linked to the account or the old phone number associated with it. I changed the password while intoxicated in my twenties and couldn't remember it the next day, leading me to create a new email account. Now, I'd like to retrieve my old account. The email I need access to is [redacted], and my name was Stacy Diane Jakeman back then, currently Stacy Diane Vasquez. My new email is [redacted] Please reset my password and send it to my new email address. I can provide verification details if needed, or you can check my Facebook profile under Stacy Vasquez to see that the pictures match those on MySpace. Thank you, Stacy Vasquez.
Reported by GetHuman-stacynav on martedì 23 ottobre 2018 15:11
I am having trouble accessing my email account [redacted] even though I am sure of the password. After entering the password, I am informed about unusual activity and prompted to provide a number for verification. Unfortunately, I no longer have access to the old number ending in [redacted]. I am being asked to verify the old number, which I do know, but I have changed my phone number to [redacted] two years ago. I would like to update the recovery number to my current one. I find it frustrating that I cannot access my own email with my password due to the system flagging it as unusual activity. I also am disappointed that there isn't a contact number or live agent available for assistance.
Reported by GetHuman-lacb on martedì 23 ottobre 2018 16:23
Hello, For the past two days, I've been unable to successfully send an email to [redacted] after five attempts. Each time I try, the email disappears and then reappears three hours later with the same error message. The issue is isolated to emails sent to this specific address, as I can still receive emails from [redacted] without any problem. The error message states that the delivery failed after multiple retries. It's worth mentioning that this problem only started recently because prior to this, the email exchanges with [redacted] were working perfectly. In summary, emails from [redacted] to [redacted] are received successfully, but emails from [redacted] to [redacted] are encountering this delay and error message. I would appreciate any assistance you can provide. Thank you. Best regards, Line Nguyen
Reported by GetHuman-linenguy on mercoledì 24 ottobre 2018 09:01
Good afternoon! I need help resetting the password for my old email [redacted], which is linked to my Facebook and Messenger accounts. Unfortunately, my Facebook was hacked, and I can't reset the password since the hacker changed it. I need to access my Yahoo account ([redacted]) to retrieve the 6-digit code. However, I forgot the password for my Yahoo account. I'm seeking assistance on how to resolve this issue so I can obtain the code, change my Facebook and Messenger passwords, and outsmart the hacker. Thank you for your prompt help.
Reported by GetHuman-lvrcacle on mercoledì 24 ottobre 2018 09:12
I have not used my Yahoo account for a long time. I now use Gmail. I have an open police case for identity theft and mail fraud that is unresolved. Someone is using my Yahoo account without my permission for unauthorized sign-ups. I don't remember my Yahoo password and am unable to access the account. It is associated with a Hotmail email that I can no longer access through Microsoft. I have changed my phone number twice since setting up the Yahoo account, so I am unable to receive a verification email. I require assistance in regaining access to my Yahoo account. The person who stole my identity also hacked my brother's Facebook, and I received messages from my brother claiming he sent emails to my Yahoo account, which I need for my police report.
Reported by GetHuman-andshero on mercoledì 24 ottobre 2018 20:33
Dear Yahoo Award Team, I am writing to inform you that you have been selected as the winner of a grand prize totaling USD $5,[redacted],[redacted].00 from our [redacted] Yahoo email lottery program. Your Original Certificate and Certified check have been dispatched to Air Speed Express Courier Company, attention to Mr. Smith Paulson, for delivery to you. You are requested to contact the courier company at [redacted] or call +44 [redacted] to inquire about the delivery costs using the order number YAH0174OO. When reaching out to the courier, kindly provide them with your Full Name, Delivery Address, and Direct Telephone Number. Remember to keep me informed of your communication with the courier. Congratulations on your win, and please keep me updated on your progress with Air Speed Express. Thank you. Sincerely, Sir. V.Warren Yahoo Award Team Verification Department Manager
Reported by GetHuman-rmz_abda on giovedì 25 ottobre 2018 09:07
Hello, I recently received an alarming email claiming to be from Yahoo threatening to disable my account if I don't take action immediately. Here is a snippet of the email for reference: From: Yahoo <[redacted]> Sent: Thursday, October 25, [redacted], 11:12:55 AM GMT+3 Subject: Mail Box Service Will Be Blocked (FINAL WARNING) The email requests an account upgrade and verification within 24 hours to prevent deactivation. Thank you, Ovidiu
Reported by GetHuman-o_bidian on giovedì 25 ottobre 2018 11:04

Help me with my Yahoo issue

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