My ** year old mom can't get into her email.*She was using IE ** to get to it, now that...

GetHuman-shebmeis's customer service issue with Yahoo from October 2018

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GetHuman-shebmeis's next move: go to the Yahoo help center.
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Email on Account, Username, Password, and Name of Account Holder
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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-shebmeis's own words
My ** year old mom can't get into her email.*She was using IE ** to get to it, now that is not working.*We created the account more than ** years ago and even though she remembers her first pet's name, we are striking out on here first job.*There is nobody to talk to.*how do we get the password for Deanne Towers?*email addess is *****@***.com*I am her son, trying to help her get access to her email*my email address below
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Yahoo

Customer service issue
Reported by GetHuman-shebmeis
Oct 20th, 2018 - a mon ago
I have an issue with Yahoo too
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Seen by 2 customers so far
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Timeline
GetHuman-shebmeis started working on this issue
Oct 20th 10:19pm