I’m trying to help an elderly friend change her password that she’s forgotten. We need...

GetHuman1374250's customer service issue with Yahoo from October 2018

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Help with my Yahoo issue
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GetHuman1374250's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1374250 will want to follow the link below to head to their help center. We will check on GetHuman1374250 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1374250 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1374250's own words
I’m trying to help an elderly friend change her password that she’s forgotten. We need to get into the system to change the password not get it verified. We need the password to use for Apple apps against this yahoo address. When trying to get to change the password we just keep getting the verification loop when actually we physically want to actually change the password to a new on. Pease advise.
GetHuman1374250 did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman1374250
Oct 19th, 2018 - 3 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
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GetHuman1374250 started working on this issue
Oct 19th, 2018 6:42am