I lost the SIM card to my contract number which included access to Internet*Email servi...

GetHuman1353673's customer service issue with Yahoo from October 2018

6 views | 59779 similar | 0 following
Help with my Yahoo issue
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GetHuman1353673's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1353673 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1353673 can let us know if they help or not.
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Before contacting them, items GetHuman1353673 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1353673's own words
I lost the SIM card to my contract number which included access to Internet*Email services. I'm having to use my *nd number (Pay As You go) to keep in touch with friends back in the UK. I'm in Germany at present. I bought some data yesterday to access my Email account, but because it's a different number, I'm unable to get into my account. **My contract phone number is: ******-******. The number I'm using is: *****-******. I'm unable to get into my account with this number. How do I resolve the problem? **This is only a temporary measure until I get my replacement SIM card sent to me. This could take *-* weeks, as it will be sent to the address in London, before my friend that lives there sends it to me by post.

GetHuman1353673 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman1353673
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 59779 others
0 customers following this

Timeline

GetHuman1353673 started working on this issue
Oct 16th, 2018 11:42am

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