My original facebook and fan page was hacked by two unknown users. I tried to log in af...

GetHuman-lloyddar's customer service issue with Yahoo from October 2018

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The issue in GetHuman-lloyddar's own words
My original facebook and fan page was hacked by two unknown users. I tried to log in after I paid my phone by using my current email and password but it wasn't working. I tried constantly and still is wasn't working. I've noticed my old email that I don't have access to was being used. I called yahoo and told them my situation. The gentleman told me they had to delete it because it may have some virsuses that could affect their computers. The gentleman told me its delete, but when I try to regain access to my original facebook account it still tells me its tells me my old password is being used. I reported to facebook multiple times till this day. This is the *rd or *th week I've told about my situation and still nothing is being done. Can you please make sure my old account is deleted so anyone can never use it again.
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Customer service issue
Reported by GetHuman-lloyddar
Oct 10th, 2018 - a mon ago
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-lloyddar started working on this issue
Oct 10th 3:32pm