I cannot change my password to my email account. every new password I enter is rejected...

GetHuman-rgerace's customer service issue with Yahoo from September 2018

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The issue in GetHuman-rgerace's own words
I cannot change my password to my email account. every new password I enter is rejected with "your passwords don't match," I have verified that they do match. At one point the matched*password worked but it was rejected. This problem occurs on my laptop but I do receive emails*on my smart phone.*I also received an email earlier*on my smart phone*today that "my email was hacked."*I don't know if this true but I now*have no way to verify this. Are the two problems related? How can I get back into my Yahoo account*for use on my laptop?
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Yahoo

Customer service issue
Reported by GetHuman-rgerace
Sep 23rd, 2018 - 2 mons ago
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