I cannot change my password to my email account. every new password I enter is rejected...

GetHuman-rgerace's customer service issue with Yahoo from September 2018

1 view
52968 similar
0 following
Help with my Yahoo issue
First: share to improve GetHuman-rgerace's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rgerace's next move: try the Yahoo help center again.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rgerace will want to follow the link below to head to their help center. We will check on GetHuman-rgerace later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rgerace may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman-rgerace's own words
I cannot change my password to my email account. every new password I enter is rejected with "your passwords don't match," I have verified that they do match. At one point the matched*password worked but it was rejected. This problem occurs on my laptop but I do receive emails*on my smart phone.*I also received an email earlier*on my smart phone*today that "my email was hacked."*I don't know if this true but I now*have no way to verify this. Are the two problems related? How can I get back into my Yahoo account*for use on my laptop?
GetHuman-rgerace did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-rgerace fixed the problem
We are waiting for GetHuman-rgerace to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Yahoo email you?
This email address isn't valid
Follow this issue
See how GetHuman-rgerace fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rgerace
Sep 23rd, 2018 - 4 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 1 customer so far
Similar issue to 52968 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-rgerace started working on this issue
Sep 23rd, 2018 3:58pm