Yesterday, I tried to access my email but my password that I've used for a years would...

GetHuman-harmonik's customer service issue with Yahoo from September 2018

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GetHuman-harmonik's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-harmonik will want to follow the link below to head to their help center. We will check on GetHuman-harmonik later to make sure it's all set or try to help escalate.
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Email on Account, Username, Password, and Name of Account Holder
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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-harmonik's own words
Yesterday, I tried to access my email but my password that I've used for a years would not work. The email account that I had for my recovery info has been closed out. It belonged to a friend of mine that I have not seen for quite a while. I have info and pics from my children and grandchildren stored on my site that I don't want to lose. I would be very grateful if you could assist me in this matter. Thank you so much.
GetHuman-harmonik did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman-harmonik
Sep 22nd, 2018 - 6 mons ago
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Timeline
GetHuman-harmonik started working on this issue
Sep 22nd, 2018 2:41pm