i got a new iphone and could not send and receive email, (on phone. i still could on my...

GetHuman-okangus's customer service issue with Yahoo from October 2018

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The issue in GetHuman-okangus's own words
i got a new iphone and could not send and receive email, (on phone. i still could on my macbook) i called what i thought was att*bellsouth email support at *** *** ****. tech there said i had torpig virus. connected me to cyber expert pro. charged me $***. changed password, etc. i CAN send and receive on phone now. but - was i scammed? do you work with emma thomas at *** *** ****? she claims she is 'yahoo direct'. also - is there a way to find out if i actually had the torpig virus, and if this cyber pro actually did anything beneficial, or have they gone in and taken my identity themselves?
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Customer service issue
Reported by GetHuman-okangus
Oct 10th, 2018 - 3 mons ago
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GetHuman-okangus started working on this issue
Oct 10th, 2018 6:45pm