I noticed some suspicious activity on my email. I was being logged out of different sub...

GetHuman-mmountz's customer service issue with Yahoo from October 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mmountz will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mmountz can let us know if they help or not.
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Before contacting them, items GetHuman-mmountz may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman-mmountz's own words
I noticed some suspicious activity on my email. I was being logged out of different subscriptions and accounts linked to the email *****@***.com. When I would click on manage accounts there would be another folder with someone else’s name and emails. I searched suspicious activity and my address was being pinged from a Samsung phone and computer in Israel. They are changing all my passwords for other accounts and I can’t reset it because they have changed it to two way authentication but have deleted my phone number and backup email and have replaced it with their own. Every time I do gain access for a short period of time before my password is changed I cannot read or understand anything because it is in a diff language and symbols. I need my old email back and need whoever is using it kicked off. M*****@***.com is the email I’d like to recover. My name is Marvin Mountz and I live in Ohio.

GetHuman-mmountz did not yet indicate what Yahoo should do to make this right.

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Customer service issue
Reported by GetHuman-mmountz
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 58031 others
0 customers following this


GetHuman-mmountz started working on this issue
Oct 10th, 2018 5:43pm

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