Please help. I my son passed away in April **** and I have been trying to retrieve his...

GetHuman1173877's customer service issue with Yahoo from September 2018

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Help with my Yahoo issue
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GetHuman1173877's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1173877 will want to follow the link below to head to their help center. We will check on GetHuman1173877 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1173877 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman1173877's own words
Please help. I my son passed away in April **** and I have been trying to retrieve his info from his yahoo account. I have all of the documentation to prove this to be true. All I am asking is for the direction I need to take in order to gain access to his account. I have tried to reset the password but it sends a text to my son's cell phone which was deactivated well before I had the chance to access his yahoo account. Any help will be greatly appreciated and help to heal our saddened hearts. Thank you.*Jim and Nancy Beissel
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Yahoo

Customer service issue
Reported by GetHuman1173877
Sep 21st, 2018 - 6 mons ago
I have an issue with Yahoo too
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Seen by 2 customers so far
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Timeline
GetHuman1173877 started working on this issue
Sep 21st, 2018 12:27am