I can no longer access my old email: *****@***.com because the new account recovery pro...

GetHuman-travistu's customer service issue with Yahoo from September 2018

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GetHuman-travistu's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-travistu will want to follow the link below to head to their help center. We will check on GetHuman-travistu later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-travistu may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman-travistu's own words
I can no longer access my old email: *****@***.com because the new account recovery process isn't helpful. I don't have an AT&T account so the account helper doesn't work, and then when it asks for a recovery option it asks if I have access to *****@***.com? The email I am trying to get access to? I have access to the phone number on the email, and previous passwords, and what not going back over a decade.
GetHuman-travistu did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman-travistu
Sep 18th, 2018 - 6 mons ago
I have an issue with Yahoo too
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Timeline
GetHuman-travistu started working on this issue
Sep 18th, 2018 6:28pm