Dear sir* madam,*The reason I am writing is because I believed I was hacked by a someon...

GetHuman-elenater's customer service issue with Yahoo from September 2018

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The issue in GetHuman-elenater's own words
Dear sir* madam,*The reason I am writing is because I believed I was hacked by a someone called Kevin Clay.claiming he worked for you.I found a yahoo customer service number on line in hope of recovering a password of an email I have not used in a long time.The person who pretended to work for yahoo asked me to download and run a go assist programme gave me security key and wad able to be in command of my computer.He tried to recover my password as he claimed and ended up asking me to show him id which i did both passport and id and he took pictures.I do not know why at the moment I did not find that suspicious,because after thinki g about it i never remember yahoo aski ng for Id.He said it was to prove who I was.However I had a nick name on my e mail.The attempts with my id failed as shown and the system was locked saying to try again in ** hours.*He then insisted on me buying an i tune cards of ***$ and then I would be able for sure to regain my password and open my account.I was hesitate and I did not do it.

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Yahoo

Customer service issue
Reported by GetHuman-elenater
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 51460 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-elenater started working on this issue
Sep 15th, 2018 5:06pm

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