I am writing on behalf of my mother. She has had the yahoo account with the email...

GetHuman-danichr's customer service issue with Yahoo from August 2018

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The issue in GetHuman-danichr's own words
I am writing on behalf of my mother. She has had the yahoo account with the email *****@***.com for many years. She never did set a back up email for that account, as she originally answered security questions instead. I understand that yahoo disabled those questions sometime since her account was created. She has either forgotten her password, or someone has hacked her email and changed it, but she has been unable to access her email for quite some time. Is there any way at all that she can verify her account information and regain access? When we try to use the online help desk, we simply get an error message that her account can't be recovered online with no further explanation. She used her yahoo email address to sign into facebook and a few other online accounts, which she is now unable to access.

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Yahoo

Customer service issue
Reported by GetHuman-danichr
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 47121 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-danichr started working on this issue
Aug 27th, 2018 4:41pm
GetHuman-danichr indicated the issue is not fixed yet.
Aug 27th, 2018 4:44pm
GetHuman-danichr indicated the issue is not fixed yet.
Aug 28th, 2018 7:09pm