I am having some trouble accessing my Yahoo account I recently lost my phone and had to...

GetHuman-kerriewo's customer service issue with Yahoo from August 2018

Help with my Yahoo issue
The issue in GetHuman-kerriewo's own words
I am having some trouble accessing my Yahoo account I recently lost my phone and had to get a new one since then I have not been able to access my Yahoo emails it is important that I do as there is a lot of charity information and pictures from events that I hold on there along with two certificates for courses that I have completed previously that have cost me around £*** in total for both one of these is a sen course and the other one is a safeguarding for children course I am trying to access and retrieve my password but the email address that is down should be at @googlemail.com but it is coming up Gmail.com also my number seems to be correct but it is not sending me any sort of text message with any code I really need to get into this account so if I could receive an email back of a little bit of help that would be brilliant thank you.
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Customer service issue
Reported by GetHuman-kerriewo
Aug 27th, 2018 - 4 mons ago
I have an issue with Yahoo too
Fixed
Seen by 3 customers so far
Similar issue to 47029 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-kerriewo started working on this issue
Aug 27th 9:42am
GetHuman-kerriewo indicated the issue is not fixed yet.
Aug 30th 11:26am