I can't confirm to you who I am because the email you have on record for me is no longe...

GetHuman-sammykas's customer service issue with Yahoo from August 2018

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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-sammykas's own words
I can't confirm to you who I am because the email you have on record for me is no longer used, I need to replace it. Also I don't know what the recovery phone number is, all I know is the login name and password but you are not letting me in, you keep asking for confirmation and you keep wanting to send the information to the old email address* I am not with Comcast any more, I am a Verizon client right now'*sammykass@Comcast.com (old)*Sammykass@Verizon.net (new)**Sammy
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Yahoo

Customer service issue
Reported by GetHuman-sammykas
Aug 27th, 2018 - 3 mons ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 46958 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-sammykas started working on this issue
Aug 27th 1:01am
GetHuman-sammykas indicated the issue is not fixed yet.
Aug 28th 1:44am
GetHuman-sammykas indicated the issue is not fixed yet.
Aug 28th 1:48am
GetHuman-sammykas indicated the issue is not fixed yet.
Aug 28th 1:50am
GetHuman-sammykas indicated the issue is not fixed yet.
Aug 28th 1:51am
GetHuman-sammykas indicated the issue is not fixed yet.
Aug 28th 1:52am