Cannot access my yahoo mail. Message to say that unusual activity has been noticed on m...
GetHuman-helenf's customer service issue with Yahoo from August 2018
Help with my Yahoo issue
The issue in GetHuman-helenf's own words
Cannot access my yahoo mail. Message to say that unusual activity has been noticed on my account and I need to verify from a text sent to my mobile number. However the number given is an old number which I no longer have . I nave had a new mobile number since January ****. My new number is ***********
GetHuman-helenf did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-helenf fixed the problem
Well to be quite honest I didn't do anything myself except - over the course of the few days - each time I tried to get on to my emails (though occasionally I could !) I would have to verify I was not a robot. Then my old mobile no. would appear to which they sent a text. I would then tell them I could not access the number. However the wretched photos would then appear for me to verify where I could see a bicycle* shop front etc. After which I would press the 'Help' icon. As I said this happened time and again over the course of a few days - extremely frustrating - and then suddenly I was back on to my emails. What happened *...God knows...but I came to the conclusion there was a fault with Yahoo.
Please help with my Yahoo issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.