I received a message that I should put in my email,address and recovery phone number. I...

GetHuman990455's customer service issue with Yahoo from August 2018

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The issue in GetHuman990455's own words
I received a message that I should put in my email,address and recovery phone number. I put in email address and recovery phone number. The message came back *“ it does not look right “ * It is the one you gave me.*. ***-***-****. * I had *****@***.com and the password was Jj****bk ** I am a retired medical,doctor. I only know how to send and receive email. I tried every thing. Nothing worked. ** Please, please don’t let me lose your service. I kept trying and a message came through that someone maybe be using your email address. Nobody is my * code words were hamburger and *Plymouth. My phone number’s are ***-***-**** becacause it is a Hospital numbber HIPPA and ACA no voice mail is permitted. This prevents prescriptions given over the phone. I have another one, ***-***-**** that has a voice mail. Just ask for Dr.Eisenbud . *** I am very afraid. Not for myself. After the Haitian earthquake many children had lost either an arm or a leg. prosthetics were provided after they were sent to hospital’s in the US. The procedure’s were very painful, as many had to be performed without anathetics. This was during the fitting. However dimension’s were measured and placed in email’s. ** I,promised them this would not be needed in the future. If I lose your service we will not have those dimension’s. ** Because they are older, the pain would be greater. ** Please, please, don’t let this happen. If you send me what to do, make it step by step. I live alone and can’t have the help I need because of the confidentiality. If possible don’t keep sending those messages regarding my losing your service. ** I used to call customer service number’s and they would help me. ** Thanking you in advance.
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Yahoo

Customer service issue
Reported by GetHuman990455
Aug 14th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 6 customers so far
Similar issue to 43519 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman990455 started working on this issue
Aug 14th, 2018 3:01pm
GetHuman990455 indicated the issue is not fixed yet.
Aug 14th, 2018 5:26pm
GetHuman990455 indicated the issue is not fixed yet.
Aug 14th, 2018 9:09pm
GetHuman990455 indicated the issue is not fixed yet.
Aug 15th, 2018 10:22pm
GetHuman990455 indicated the issue is not fixed yet.
Aug 16th, 2018 6:50pm