My username is *****@***.com and it has been hacked. The password and phone number link...

GetHuman967333's customer service issue with Yahoo from August 2018

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The issue in GetHuman967333's own words
My username is *****@***.com and it has been hacked. The password and phone number linked to this account has been changed. So I have no way of logging into my account. I learned it was hacked after my Instagram account that I had created with this email had been hacked as well. I called a help line and they told me that it had been hacked but that I had to purchase a Google play card and give them the number on the card for them to fix my account and that sounded like a scam to me. I would just like to change the number on the account so I can change my password and have my accounts back.
GetHuman967333 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman967333
Aug 8th, 2018 - 8 mons ago
I have an issue with Yahoo too
Fixed
Seen by 5 customers so far
Similar issue to 41686 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman967333 started working on this issue
Aug 8th, 2018 6:04pm
GetHuman967333 indicated the issue is not fixed yet.
Aug 9th, 2018 9:01pm
GetHuman967333 indicated the issue is not fixed yet.
Aug 11th, 2018 10:35pm