I have * yahoo accounts that I haven’t used in forever that are still active but I can...

GetHuman945973's customer service issue with Yahoo from August 2018

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The issue in GetHuman945973's own words
I have * yahoo accounts that I haven’t used in forever that are still active but I can not access and I would like to be able to gain access to these because I have old photos and emails saved in them from my wife who passed away in January! I have all the appropriate information to verify my identity such as birth certificate, drivers licenses, ss card and I know all the information I used in my accounts J just don’t have access to one of the recovery email accounts because it was deleted and the other account is asking me if I have the same phone number I had * years ago which I don’t so I am denied access to that one as well
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Yahoo

Customer service issue
Reported by GetHuman945973
Aug 3rd, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 6 customers so far
Similar issue to 39663 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman945973 started working on this issue
Aug 3rd, 2018 7:11am
GetHuman945973 indicated the issue is not fixed yet.
Aug 4th, 2018 4:03pm
GetHuman945973 indicated the issue is not fixed yet.
Aug 4th, 2018 4:04pm
GetHuman945973 indicated the issue is not fixed yet.
Aug 4th, 2018 4:05pm