Yahoo Customer Service Issues

Archive 26

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #26. It includes a selection of 20 issue(s) reported August 2, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I need assistance with recovering my Yahoo email account. I've forgotten the password and answers to security questions as this account was created a while back. My name is Justin Huynh. Could you search for emails related to "Growtopia," a game I used to play with this email account? I can't access my Growtopia account either due to the forgotten credentials. My in-game username is iGuppy. Any alternative methods to recover my account without the password or security question answers would be appreciated. The email in question is [redacted]
Reported by GetHuman-pophuynh on Thursday, August 2, 2018 6:20 AM
Hello, I require assistance in recovering my Yahoo email account. I have forgotten the password and security question answers, as the account was created some time ago. My name is Justin Huynh. Could you search through my emails for any references to "Growtopia," a game I used to play with this email account? Unfortunately, I have also forgotten the password to my Growtopia account, so any information related to that game could be helpful in recovering my Yahoo account. My username in Growtopia is iGuppy. If there are alternative methods to regain access to my account without the password or security question answers, please advise me accordingly. The email associated with the account is [redacted] (Resending as I mistakenly mentioned Gmail instead of Yahoo in a previous message, my apologies).
Reported by GetHuman941626 on Thursday, August 2, 2018 6:27 AM
Dear GetHuman, I am still facing an issue with Yahoo. They are saying that my mobile phone is not suitable for signing in to create a new email. Despite using my well-working iPhone 7 daily for calls, Yahoo does not accept my phone number. I have attempted to set up a new email around 15 times, but Yahoo keeps stating that the phone number is not valid, even though it works fine for me. I have provided my real birth date and a unique password, but Yahoo flags the phone number before the password can be confirmed. I reside in Bostic, NC, and my full name is George W. Poteat, Jr. As an Eagle Scout, I wanted a Yahoo email as a backup since someone took my old Gmail address. If GetHuman can offer any assistance, I would greatly appreciate it. Thank you, George W. Poteat, Jr.
Reported by GetHuman-wtaft on Thursday, August 2, 2018 3:41 PM
I've been using my Yahoo account on the Yahoo Mail app on my iPhone regularly. Recently, Yahoo required me to change my password suddenly. Due to this, I am unable to access my email which contains important information for my other accounts. When I try to reset my password, it requires an account key to be sent to my recovery email or recovery phone number. Regrettably, I no longer have access to either the recovery phone number or email listed on the account. The situation is frustrating as I did not initiate the password change. I kindly ask for prompt assistance in resolving this matter.
Reported by GetHuman-jim_joc on Thursday, August 2, 2018 3:52 PM
I encountered a new issue yesterday around 5 p.m. When I attempted to check my email, my phone got locked. It prompted me to log in with my username along with a code (wrlceqth) and indicated Moscow at the bottom. Worried about the situation, I turned off my phone as I couldn't proceed to access my emails. I am concerned that someone from Russia might have access to my email account.
Reported by GetHuman-pamilan on Thursday, August 2, 2018 3:55 PM
I am seeking assistance in retrieving my email account as when I try to log in with my Yahoo support account, I receive an error message stating, "Sorry, we don't recognize this email." Unfortunately, I am unable to create a ticket using another account as Yahoo support indicates it is not feasible. My firm's email account, [redacted], has been in use for approximately three years and is crucial for official correspondence. I am eager to understand the reason behind the deletion of my account and believe it can be easily verified through the initial registration information. Thank you. Vaideanu Sebastian Owner of ALFASOFT S.R.L. 17 Vasile Carlova Street Piatra Neamt ROMANIA Phone: +[redacted]7 Personal email: [redacted] Firm email: [redacted]
Reported by GetHuman-vaide_se on Thursday, August 2, 2018 9:51 PM
I have contacted customer service multiple times regarding my situation. My [redacted] email account was compromised, and the recovery phone number associated with it was changed without my authorization. The correct recovery phone number should be 87-[redacted], but it has been altered. This email account is crucial as it serves as the recovery account for my [redacted] account, where I store important software licenses. The licenses in that account hold significant monetary value. Despite contacting phone support, I have not received adequate assistance. I believe there must be records verifying the original recovery phone number, [redacted]. I am eager to hear back from you regarding this matter and can be reached at [redacted] to change the password. I kindly request a review of my case. Thank you.
Reported by GetHuman-hoedward on Thursday, August 2, 2018 9:58 PM
I suspect that my identity has been stolen. The fraudster seems to have knowledge of my personal details such as my mother's maiden name, social security number, a credit card number, and my phone number. I also noticed a strikingly similar Yahoo account name, which I suspect is linked to my stolen info. I received an email from this account holder, and the use of a capital letter in their account name differs from my usual lowercase naming convention. I am concerned that they may be using my information for fraudulent activities such as scamming, incurring credit card charges, or applying for loans. This account was likely established sometime between early to mid-July [redacted]. I am seeking assistance in determining if my information was used to create this account and if it can be shut down to prevent further misuse.
Reported by GetHuman-bvalleri on Friday, August 3, 2018 3:59 PM
Every time I try to access my Yahoo email on Safari after my iMac restarts, I am prompted to change my password, which then doesn't work. I'd like to continue using Yahoo, but the constant password changes are frustrating. While other Safari access is fine, Yahoo consistently gives me trouble. I am considering switching to a Gmail account, even though I prefer to keep it private for family and friends. If there is a way to fix the password issue, I would appreciate the guidance. Otherwise, I may have to explore changing to a different email provider like Hotmail. Please assist me with this problem or advise on transferring my data to a new email service. Thank you, Larry H.
Reported by GetHuman-lchoman on Friday, August 3, 2018 11:45 PM
Hello! I used my Instagram account with the username "coleefisherr" but I'm having trouble accessing it as I forgot the password and the email linked to it doesn't seem familiar to me. When I try to reset the password, it mentions sending a link to an email address I don't recognize, "g******[redacted]" I just want to regain access to my account, update the email to my correct one, and set a new password. I have valuable pictures stored there that I can't view because the account is private. Is there a way to recover my Instagram account?
Reported by GetHuman949902 on Saturday, August 4, 2018 2:32 AM
I have been having trouble signing in for the past few days because I forgot my password. Unfortunately, each attempt to sign in failed, and the provided directions did not work for me. My email address is srktraveler[at]yahoo.com. If you can help me with this issue, I will try signing in daily. I have noticed some changes on the website that have made it difficult for me to reset my password, unlike the previous system which worked well for me. My name is Susan K., and I have been using this account for over 12 years. I would appreciate if you could give me a call. I am located in the Pacific time zone and am available to answer my phone between 6 am and 9 am Pacific time.
Reported by GetHuman-srktrave on Saturday, August 4, 2018 6:30 AM
I am unable to access my Yahoo email account, [redacted], as I keep getting the error message, “uh-oh... Looks like we can’t recover your account online.” This issue persists when I try to sign in via the app or the web. After researching the error, I found it may indicate that “I have no other recovery options on file for my account” or that “I have reached the daily limit for SMS or Email attempts,” which is not the case. My attempts to recover the account have been unsuccessful, and I believe it has been long since I last tried to log in. I am willing to provide my SSN # and DOB for verification purposes. Additionally, another email I may have listed is [redacted] The primary phone number associated with the account is [redacted], with a potential secondary number being [redacted]. If recovery of this account is not possible, kindly inform me so I can proceed to update my email address for various services like Pandora, SiriusXM, and Wells Fargo Bank.
Reported by GetHuman952498 on Saturday, August 4, 2018 9:53 PM
I've been locked out of my Yahoo account for approximately 3 to 5 years. I changed my password when I was hacked, but accidentally logged out while trying to reset it. Unfortunately, I can't access the email linked to the account due to a forgotten password and security questions I can't recall. I've been unsuccessful in trying to remember the answers for a while now. Yahoo suggests sending an account key to verify ownership, and I have another email where I can receive any necessary codes. Is it possible to regain access to my account after such a long time?
Reported by GetHuman952648 on Saturday, August 4, 2018 10:50 PM
I contacted Yahoo about my issue, and I am disappointed with the lack of help I received. After sending an email detailing my problem, I was informed by Gmail that Yahoo considered the issue resolved, even though it wasn't. Now, with a new phone number, I can't verify the verification code to access my account. I am frustrated with Yahoo's poor customer service as I have important emails I need to access. I feel like my problem is being ignored, and I don't know where to turn. I hope someone can assist me with this matter as soon as possible. Thank you.
Reported by GetHuman-konnerb on Sunday, August 5, 2018 7:05 PM
Hello, my Facebook account is linked to my Instagram, but I can't access my Instagram because I can't retrieve the password for the email linked to Facebook, which is a ymail account. I can still log in to Facebook, but I forgot the Instagram password. Instagram is sending the verification email to [redacted], which I can't access as I forgot its password. I need to regain access to [redacted] to sort out my other accounts. The password helper is sending a verification text to an old number I no longer use. I appreciate any assistance you can provide. Thank you.
Reported by GetHuman-alliahkh on Monday, August 6, 2018 12:58 AM
Hello, I would like to regain access to my old Yahoo Mail account as it is the same email address I use for my Apple ID. After upgrading my iOS to the latest version, I am unable to access my Yahoo Mail as I have forgotten my password. The recovery options provided involve outdated phone numbers and an old recovery email address belonging to my ex-girlfriend, of which I also do not have access to. I understand that this is my oversight for not updating my email information. Is there a way for me to reset the password and regain access to my Yahoo Mail account? I am willing to start fresh if needed, as I just want to continue using this email address. Any assistance in this matter would be greatly appreciated, as it is crucial for my iOS account. Thank you for your help. My Yahoo ID is pajaron_vash.
Reported by GetHuman-pajaronv on Monday, August 6, 2018 10:06 AM
I've forgotten my password for my account, which wasn't a big deal until I switched my email subscriptions from Yahoo to Gmail. Everything was going fine until I deleted my Yahoo account from my iPhone to avoid the overwhelming number of unread emails. However, I didn't realize that it would also delete the [redacted]+ notes I had stored. I'm feeling quite upset about this, but I'm not giving up hope just yet. The major problem is that I can't remember my password and I no longer have access to the phone number associated with the account. I've attempted to reach out to the current owner of that number without success, so now I'm seeking further assistance. Any help in recovering my notes and email account would be greatly appreciated. Thank you in advance. Best regards, Desperate to retrieve my nostalgic notes from that unforgettable breakup.
Reported by GetHuman956460 on Monday, August 6, 2018 11:37 AM
I need help recovering the password for my email, [redacted] I can't remember the security questions since it's been years. The password used to be "command3." If you check the emails, you'll find Star Trek and gaming information related to SFC 3 and Star Trek Bridge Commander. Feel free to call me at [redacted]. I'm trying to regain access to my EA game account, now called Origin. Your assistance is greatly appreciated.
Reported by GetHuman-erikring on Monday, August 6, 2018 12:18 PM
I believe that someone has hacked into all of my Yahoo accounts. I caught them red-handed on my computer accessing my personal information and recent activity on my accounts. Despite having two-factor authentication set up with my phone, the hacker managed to gain access to all my Yahoo accounts. Even worse, they have tampered with my belongings by placing illegal substances, costing me significant financial damages. I possess the hacker's name, Social Security number, and more. I have obtained a Judgment against this individual, which is why they are desperate to obtain my banking details and credit card information to evade responsibility for the damages. I require Yahoo's assistance in providing evidence of the recent activities on my accounts to present in court and issue a subpoena to hold the hacker accountable for the harm caused. Kindly communicate with me via email or phone at [redacted]. Thank you for your attention to this matter.
Reported by GetHuman959417 on Monday, August 6, 2018 9:05 PM
When attempting to log into my Facebook account, I receive a message stating that my password was changed three years ago, which I did not do. Facebook prompts me to reset the password by sending a temporary one to my user email, [redacted] However, I am unable to access my Yahoo account as the email seems to have disappeared. This has led to me being unable to retrieve the temporary password from Yahoo to reset my Facebook password. The problem appears to be with Yahoo altering or deleting my account. I am eagerly awaiting for Yahoo to resolve this issue by restoring my email and connecting it with Facebook again so that I can receive the temporary password. It is crucial that Yahoo addresses this matter promptly and effectively. I can be contacted at [redacted] Thank you.
Reported by GetHuman-jrabroke on Wednesday, August 8, 2018 4:29 PM

Help me with my Yahoo issue

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