Unable to connect to yahoo websites when connected at this home. At another home we ca...

GetHuman934610's customer service issue with Yahoo from July 2018

Help with my Yahoo issue
The issue in GetHuman934610's own words
Unable to connect to yahoo websites when connected at this home. At another home we can connect fine. No virus or malware issues. After returning to this home, the site connections work for * day, then fail. ISP claims there is nothing in their router to block the connection.**WE DID NOT SEE THE SUGGESTED SOLUTION. EXPECTED COMMUNICATION THROUGH THE EMAIL LISTED ON THE ORIGINAL PROBLEM. DID NOT SEE INSTRUCTIONS ON YOUR SITE TO STAY THERE FOR A SOLUTION.
GetHuman934610 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman934610 fixed the problem
Major mistake in troubleshooting. I overlooked unplugging the router and restarting. Even though other websites were working, Yahoo and especaially Yahoo email would fail. Not until I connected my personal laptop to the home connection (and it failed just like the clients computer) did I confirm it was not her computer or Yahoo. Everything worked great after powering down and powering up the router. Still can't explain why the clients computer worked at her location for a day after taking it to another ISP connection.
Please help with my Yahoo issue
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Yahoo

Customer service issue
Reported by GetHuman934610
Jul 31st, 2018 - 9 mons ago
I have an issue with Yahoo too
Fixed
GetHuman934610 shared how to fix
Seen by 6 customers so far
Similar issue to 38407 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman934610 started working on this issue
Jul 31st, 2018 3:55pm
GetHuman934610 indicated the issue is not fixed yet.
Jul 31st, 2018 5:03pm
GetHuman934610 indicated the issue is not fixed yet.
Jul 31st, 2018 5:08pm
GetHuman934610 confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 2:41am