i'm trying to access an old account that i made when i was a kid around the age of...

GetHuman934412's customer service issue with Yahoo from July 2018

Help with my Yahoo issue
The issue in GetHuman934412's own words
i'm trying to access an old account that i made when i was a kid around the age of **. i'm ** now. i'm trying to access my old Microsoft account which was made with this email. i know the password for my email "*****@***.com" but the email wants to make sure i'm the owner because of suspicious activity, but the only recover option i have is is to another email with yahoo "*****@***.com" i know the password for that account to. but it gives my the same option to make sure its my account. but the recover option is to a email that i don't have. that email was to my mothers account. and she passed away . so i cant get access to her email. the email *****@***.com was my first email, which i was really young, around the age of *. i'm just trying to get into my old account and i don't know what to do now to recover my email
GetHuman934412 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman934412 fixed the problem
We are waiting for GetHuman934412 to fix the problem and share the solution with the rest of us customers.
Please help with my Yahoo issue
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman934412
Jul 31st, 2018 - 9 mons ago
I have an issue with Yahoo too
Seen by 2 customers so far
Similar issue to 38382 others
0 customers following this
Items needed
Email on Account
Name of Account Holder
GetHuman934412 started working on this issue
Jul 31st, 2018 3:13pm
GetHuman934412 indicated the issue is not fixed yet.
Jul 31st, 2018 5:30pm