i'm trying to access an old account that i made when i was a kid around the age of...

GetHuman934412's customer service issue with Yahoo from July 2018

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The issue in GetHuman934412's own words
i'm trying to access an old account that i made when i was a kid around the age of **. i'm ** now. i'm trying to access my old Microsoft account which was made with this email. i know the password for my email "*****@***.com" but the email wants to make sure i'm the owner because of suspicious activity, but the only recover option i have is is to another email with yahoo "*****@***.com" i know the password for that account to. but it gives my the same option to make sure its my account. but the recover option is to a email that i don't have. that email was to my mothers account. and she passed away . so i cant get access to her email. the email *****@***.com was my first email, which i was really young, around the age of *. i'm just trying to get into my old account and i don't know what to do now to recover my email
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Yahoo

Customer service issue
Reported by GetHuman934412
Jul 31st, 2018 - 9 mons ago
I have an issue with Yahoo too
Fixed
Seen by 2 customers so far
Similar issue to 38382 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman934412 started working on this issue
Jul 31st, 2018 3:13pm
GetHuman934412 indicated the issue is not fixed yet.
Jul 31st, 2018 5:30pm