Yahoo Customer Service Issues

Archive 23

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #23. It includes a selection of 20 issue(s) reported July 20, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am concerned about my Yahoo account security. The total emails in my Yahoo and AOL accounts on my iPhone should match the total in the combined All Inboxes folder, but they don't add up. Recently, there is an 8-email difference, even though AOL emails remain consistent. I suspect my account might be compromised, possibly leading to emails being diverted elsewhere. I kindly request Yahoo's assistance in investigating this matter thoroughly, as I am not very tech-savvy and need detailed guidance. Additionally, I have received suspicious emails claiming to be from Yahoo about account deletion, but upon checking the sender's address, it was not from Yahoo, so I deleted them. Thank you for your help.
Reported by GetHuman-lxh on Friday, July 20, 2018 10:13 PM
While reading the news articles, music unexpectedly started playing twice. I attempted to check for any open apps to close but couldn't find any. I am using protection software that I activate every time I start my computer, and it showed no issues. The music that is playing sounds like the typical one used for reading articles. I am not certain if it's from Yahoo or another site that uses similar music. I have a Bang and Olufsen desktop computer.
Reported by GetHuman-gettlif on Saturday, July 21, 2018 1:13 PM
I have been using my business email ([redacted]) for over 18 years, and many of my clients rely on it to reach me. Recently, I almost lost a $20,[redacted] job because a client could only contact me through an old business card they found. This has happened multiple times in the last six months, leading me to seek help from AT&T technical support without success. After speaking with a sales assistant, I was advised that AT&T no longer partners with Yahoo Mail and should contact Yahoo directly for assistance. As a private Chef, clear communication with my clients is essential. The issue arose because AT&T stopped supporting my email provider. While my desktop can still access the account, recent updates have caused me to lose access to my crucial email, [redacted] I am in urgent need of help to resolve this matter and maintain my communication with clients. Your assistance would be greatly appreciated.
Reported by GetHuman-chefcarl on Saturday, July 21, 2018 5:56 PM
I am having trouble accessing my Yahoo account, [redacted], which is linked to my Garena/League of Legends gaming account. When I try to sign in, it prompts me to answer security questions that I no longer remember. I have not used this account for a while because I didn't face any issues with my gaming account until recently. Unfortunately, I didn't have a backup email or mobile number linked to it back then. This Yahoo account is crucial as it is connected to my player profile in Garena/League of Legends, where I have invested a significant amount of money and time. I would appreciate any assistance in resolving this matter. Thank you.
Reported by GetHuman-jioordil on Sunday, July 22, 2018 4:21 AM
My Yahoo email account is over 10 years old. I'm trying to log into my Tumblr after a year, but I can't access my Yahoo account, the email linked to Tumblr. Despite trying to recover it, I'm unable to. I'm also locked out of the recovery email and didn't add a phone number. The security question isn't appearing, my final option to regain access to my email. I'm worried because this Yahoo account is connected to my Facebook. However, I can log into FB and fanfiction.net with the same Yahoo email used for Tumblr. Is there a solution to recover my Yahoo account?
Reported by GetHuman-allerjaz on Sunday, July 22, 2018 12:21 PM
I am still getting phishing emails to [redacted] Both my accounts [redacted] and [redacted] seem to have been hacked. The issue has been resolved as I am now receiving emails from an attorney at Rojas Family Law and can respond when I receive an email. However, I am still getting phishing emails to [redacted] I recently got one stating I had applied for a loan from a company. I have informed LifeLock about this breach. I am also receiving spam emails from online pharmacies I haven't used, and now my son is receiving porn spam to his Gmail account.
Reported by GetHuman-mollymae on Sunday, July 22, 2018 6:36 PM
Hello, I need assistance with my Yahoo account. I was in Dubai last year and have been attempting to access my account, but as I no longer have access to the phone number on file and did not set up an email for recovery, I am unable to log in. I've been trying without success. My Yahoo ID is [redacted], and the password I recall is Aa[redacted]. I have my Facebook linked to this account under [redacted] This is my oldest email, and I would greatly appreciate help in regaining access. I am currently in Sri Lanka. Thank you for your assistance.
Reported by GetHuman-allenmb on Monday, July 23, 2018 6:51 AM
I have been attempting to access my account [redacted] since July 19th, [redacted]. The security questions have been altered, the password has been changed, and I overlooked that my old phone number was used for validation. Consequently, I'm unable to regain access. This issue is not only affecting my Yahoo account but is also causing me to be locked out of Facebook and Apple accounts. To reset them, I must first resolve my Yahoo access problem. The account was created around February or March [redacted] under the name Jack Sigsworth (my son). The original password was "football," and it should be linked to [redacted] for resetting, though that option is not available. I urgently need to regain access to prevent the loss of my photos and iCloud backup data. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-rsigswor on Monday, July 23, 2018 2:09 PM
I'm having trouble accessing my Yahoo Fantasy Baseball league #[redacted]. It seems I have been locked out by the commissioner. Recently, I made trades with another player, but now they are claiming we are colluding, which is not true. They also made trades I didn't agree with. Now, I am locked out, my team name has been changed, and I am unable to defend myself after being insulted on the message board. This situation is unfair, especially since I paid for this league. Can someone assist me with this issue? Thank you for your help.
Reported by GetHuman909976 on Monday, July 23, 2018 9:43 PM
I seem to have been a victim of a security breach on my account. I have been locked out of my account and suspect that someone has been sending unauthorized emails as they are bouncing back. When trying to log in and verify my account by answering security questions, I am being told that I cannot be verified even with correct answers. This issue arose overnight as I was able to access my account just yesterday, July 22, [redacted]. I kindly request for my account to be reinstated to my control. My longstanding email address is [redacted], which I have used for almost 13 years. For any communication, please reach me at [redacted] Thank you, Tami Fields.
Reported by GetHuman-tamifie on Monday, July 23, 2018 9:50 PM
I'm having issues with my Yahoo email password. Despite entering the correct password, I'm denied access. When attempting to reset the password, it prompts for a phone number that I know but can't currently use. The process is frustrating as it lacks the option to provide another phone number. Yahoo's lack of a contact phone number makes it challenging to resolve this issue. Online assistance isn't effective as it directs me back to the phone number matter. I simply want to regain access to my account. Instead of email correspondence, I would prefer a phone call for assistance. If that's not possible, I would appreciate a prompt password reset. Thank you.
Reported by GetHuman-artbysar on Monday, July 23, 2018 11:17 PM
I have been using my Email address, [redacted], for the past 20 years. After experiencing health issues, I relocated to live with my daughter in Ellensburg, Washington. She helped me update my password. Upon returning to Mexico, I faced difficulty accessing my email as Yahoo prompted me to change my password. Unfortunately, due to forgetting the security answers and my daughter relocating, I have been unable to regain access to my account for a month. I would appreciate assistance in creating a new password, such as something like charlesd.lewis with a number included.
Reported by GetHuman-ourloans on Tuesday, July 24, 2018 3:04 AM
Tonight, on 7/23/18, as I tried to access my Yahoo accounts, of which I have two, to check my emails, I encountered an issue. Upon selecting the account and entering my password, I found myself back at the initial login page. This persisted even after multiple attempts across different computers. Surprisingly, I realized I was actually logged into Yahoo Mail but couldn't access my homepage. Every effort to reach the homepage redirected me to the login page. This situation repeated on both computers. If necessary, you can reach me at [redacted] or [redacted]
Reported by GetHuman-jodawhit on Tuesday, July 24, 2018 7:21 AM
Hi, I forgot my old account password. The email associated with the account is [redacted] I set up a random phone number for security, starting with 1, but I can't recall the rest. My Apple ID got locked for security reasons, leaving my iPad stuck on activation lock. I can't unlock it without accessing my Apple ID. Unfortunately, I used a random birthdate for security too. To regain access, I need to get into my old Yahoo account linked to the Apple ID. Some details that might help: 1. My IP address is 41.[redacted].78.[redacted], which should match the one used when creating the account. 2. I used either my Android phone or iPad 3 to set up the account. 3. The account was created a couple of years ago. I appreciate any assistance as my mom will be unhappy if she discovers the iPad issue. Thank you for your help!
Reported by GetHuman-goodfig on Tuesday, July 24, 2018 4:17 PM
I am experiencing difficulty accessing my Yahoo email account with my usual password, which is no longer working automatically. I am unable to find a clear way to reset my password. The system prompts me to submit either my email address or phone number for the "forgot my password" process. However, entering my email is unsuccessful. When I use my phone number, it says a passcode will be sent via text. After entering the passcode, I can access the email, but each time I log out, I must repeat this process. Now, I am locked out of my account. I need urgent assistance with this matter. Thank you. -Judy R. [redacted] for texting or calls.
Reported by GetHuman-judybraf on Tuesday, July 24, 2018 5:24 PM
Hello, I need assistance recovering access to my email account [redacted], as my ex-boyfriend compromised it about a year ago. I have been attempting to regain control but have been unsuccessful. This email serves as a recovery account for various other accounts and I have had it for over 15 years. I suspect the password was changed around July or August last year. Any guidance to reclaim my account would be greatly appreciated. I am using my trusted home desktop, which I have used for many years to access this account. I remember several old passwords and can provide other relevant information. Additionally, I have access to old recovery accounts such as [redacted], [redacted], and [redacted] I even have an email with a keycode from last year for account recovery. Thank you for your help. Sarah Teitsworth
Reported by GetHuman-teitswor on Tuesday, July 24, 2018 9:05 PM
Hello, I'm seeking assistance with accessing my Yahoo email account. I can currently log in to [redacted], but I'm encountering difficulties with my other account, [redacted], which has an account key system. I've been unable to access it since changing my phone number from [redacted] to [redacted]. Despite following all the suggestions, I'm unable to update my phone number to receive the account key and regain access to my important emails. Any help in resolving this matter would be highly valued. Thank you.
Reported by GetHuman914575 on Wednesday, July 25, 2018 3:57 AM
I have an old account [redacted] linked to a phone number ([redacted]) that is no longer active. I changed my phone number and lost access to my old recovery email [redacted] This is causing issues with some game accounts tied to [redacted] I am unable to resolve support problems with those games. All my email accounts have the same personal information and were not in use before I created the new account. I need assistance regaining access to these accounts to prevent further problems accessing the game profiles and potentially losing them. Any additional information can be linked to my current email. Thank you. - Anthony M.
Reported by GetHuman-navex on Wednesday, July 25, 2018 4:17 AM
Hello, I created my Yahoo account a few years ago, but I am unable to access it now. I have provided some information about the account below: Email: [redacted] Password: ********** (I know my old password but am unable to access it) Recovery Mobile: I have forgotten the mobile number associated with my Yahoo account, and it has changed over the years, so I can't access it. I am unable to sign in because I can't input my password, and my mobile number has changed, which I no longer have access to. I did not assign any recovery email address at that time. I am eagerly awaiting your assistance.
Reported by GetHuman915946 on Wednesday, July 25, 2018 4:48 PM
I am trying to recover my email address, [redacted], which has been deactivated due to inactivity. I have followed the recovery instructions but do not have access to the phone numbers linked to the account. My father's email linked to the account is also unreachable. Despite answering security questions, I am unable to re-activate the account. I rely on this email for various program updates and cannot access them without the password. I suspect some services requesting payment for reactivation might be a scam, hence I refuse to engage with them. I truly hope for authentic assistance to regain access to my account for necessary tasks.
Reported by GetHuman-rovonus on Wednesday, July 25, 2018 7:21 PM

Help me with my Yahoo issue

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