I have recently upgraded my phone and now cannot access my yahoo mail app on it.. I hav...

GetHuman907580's customer service issue with Yahoo from July 2018

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman907580's own words
I have recently upgraded my phone and now cannot access my yahoo mail app on it.. I have used the correct password and memorable information but it just says incorrect information, iam am still able to access my emails on my old phone as I do not need to sign in as I just click the mail icon... I cannot use the “forgotten password” function because the system then asks for my memorable information and when I put the correct details in the system says that the information is incorrect yet I know the information is correct because it is my date of birth and my mother’s maiden name
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Yahoo

Customer service issue
Reported by GetHuman907580
Jul 23rd, 2018 - 10 mons ago
I have an issue with Yahoo too
Fixed
Seen by 12 customers so far
Similar issue to 35164 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman907580 started working on this issue
Jul 23rd, 2018 12:06pm
GetHuman907580 indicated the issue is not fixed yet.
Jul 23rd, 2018 1:14pm
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Jul 23rd, 2018 1:16pm
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Jul 23rd, 2018 1:18pm
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Jul 23rd, 2018 1:19pm
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Jul 24th, 2018 2:43pm
GetHuman907580 indicated the issue is not fixed yet.
Jul 24th, 2018 2:44pm
GetHuman907580 indicated the issue is not fixed yet.
Jul 24th, 2018 2:45pm