My wife recently had her credit card accessed and money was taken out of her account on...

GetHuman866301's customer service issue with Yahoo from July 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman866301 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman866301 can let us know if they help or not.
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Before contacting them, items GetHuman866301 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman866301's own words
My wife recently had her credit card accessed and money was taken out of her account on USAA. USAA has freezed the accounts and she is unable to access her account without getting into her email to confirm her password. Her phone recently stopped working so we got a phone with a new line since there was a deal on the phone for getting a new line. The issue is we cant access her account from an unfamiliar device. her laptop died a couple months ago so we also cant access it from that. So now we have to wait til ***** till we can access the account and its very frustrating because we cant use the money from her USAA account to pay any bills, because we need to authorize her identity through her email and we cant do that because her line has been changed and her computer is dead. PLEASE HELP

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Yahoo

Customer service issue
Reported by GetHuman866301
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 29361 others
0 customers following this

Timeline

GetHuman866301 started working on this issue
Jul 10th, 2018 1:55pm