I don't know my password for my business account. I can't reset it because I have lost...

GetHuman-fittslee's customer service issue with Yahoo from July 2018

6 views | 29172 similar | 0 following
Help with my Yahoo issue
GetHuman-fittslee's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fittslee will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-fittslee can let us know if they help or not.
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Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-fittslee's own words
Pay my Invoice Due (a new Check Card was issued to me and I can't update the payment info.). ... I don't know my password for my business account. I can't reset it because I have lost access to my business email account and my business relies on this type of contact! I have not been able to conduct any business all day. I have a personal account and a business account. The chip on the check card stopped working. I had to have a replacement card issued. I forgot to enter the new information for Yahoo. I received a notice and thought I resolved this issue but what I actually did was sign-up for*begin paying for Ad Free email. I don't want Ad Free email. **I just want to resolve the payment issue with my business account and cancel the Ad Free email. **The account is *****@***.com
I can't pay my Invoice because I can't log in because I don't know my password. I can't reset my password because I am prevented from receiving a Password Reset email (or any new emails) for non-payment.
I just want to enter my new check card information and have my business email restored. My customers are freaking out because they can't communicate with me.
I have been a Yahoo Mail Small Business subscriber for ** years. I have paid for a website for that period of time that I have never even set up.
I was on the phone with Yahoo Customer Support for hours without success. They would not take my payment information over the phone but they would not help me access my account so that I could change my payment information.
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Yahoo

Small Business Account
Customer service issue
Reported by GetHuman-fittslee
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 29172 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-fittslee started working on this issue
Jul 9th, 2018 11:47pm
GetHuman-fittslee indicated the issue is not fixed yet.
Jul 10th, 2018 1:46am
GetHuman-fittslee indicated the issue is not fixed yet.
Jul 10th, 2018 1:54am
GetHuman-fittslee indicated the issue is not fixed yet.
Jul 10th, 2018 1:58am
GetHuman-fittslee indicated the issue is not fixed yet.
Jul 10th, 2018 9:59pm

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