This is not fixed. This is a legal matter and we would like to speak with or correspond by email with someone at Yahoo. Please respond urgently.

GetHuman820321's customer service issue with Yahoo from July 2018

18 views | 28592 similar | 0 following
Help with my Yahoo issue
GetHuman820321's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman820321 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman820321 can let us know if they help or not.
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The issue in GetHuman820321's own words
Get in contact with a real person or secure email ... We act for the executors of a deceased estate. The executors are engaged in litigation in the High Court. In preparation for the Court hearing the usual course of action is to examine the file of the solicitor who prepared the Will to confirm the deceased's instructions to his solicitor. **In this proceeding the lawyer’s file does not exist because the deceased's law firm was struck by a computer virus in April ****. Although the emails had been saved to archives they had inadvertently not been backed up on the server so the firm’s IT provider was unable to recover them. The emails were not printed as there was no need to do so at the time.**As the instructions for preparation of the Will came from the deceased's email address, *****@***.com (omitted to maintain privacy on this forum) we are seeking to obtain copies of incoming and outgoing emails between the deceased and Solicitor between January **** and July ****.**Spark, the ISP which now hosts xtra email addresses previously hosted by Yahoo, has advised that it does not currently host the email address *****@***.com but that the email address previously existed when xtra email was hosted by Yahoo.**We would appreciate it if you can please contact us urgently. We would like to provide you with the email address details on a more secure platform so that you can check your records to ascertain whether Yahoo has access to any of the relevant emails.**As the deceased person in question would be entitled to the information if he was alive, the executors of his estate are those persons now legally entitled to obtain the information. **Please contact me urgently regarding this matter and I look forward to hearing from you as soon as possible.
Our issue remains unanswered and unresolved.
Our expectation is for someone at Yahoo to get in contact with us so we can resolve the issue
Our expectation is for someone at Yahoo to get in contact with us so we can resolve the issue
We have tried contacting E*****@***.com but Ed.Roberts is unresponsive. Please respond.
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Yahoo

Customer Service
Customer service issue
Reported by GetHuman820321
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 18 customers so far
Similar issue to 28592 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman820321 started working on this issue
Jul 9th, 2018 1:27am
GetHuman820321 indicated the issue is not fixed yet.
Jul 9th, 2018 1:27am
GetHuman820321 indicated the issue is not fixed yet.
Jul 9th, 2018 2:37am
GetHuman820321 indicated the issue is not fixed yet.
Jul 9th, 2018 2:38am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:09am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:12am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:17am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:24am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:24am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:24am
GetHuman820321 indicated the issue is not fixed yet.
Jul 10th, 2018 3:33am
GetHuman820321 indicated the issue is not fixed yet.
Jul 13th, 2018 4:05am
GetHuman820321 indicated the issue is not fixed yet.
Jul 13th, 2018 4:07am
GetHuman820321 indicated the issue is not fixed yet.
Jul 13th, 2018 4:08am
GetHuman820321 indicated the issue is not fixed yet.
Jul 26th, 2018 9:55pm
GetHuman820321 indicated the issue is not fixed yet.
Jul 26th, 2018 9:56pm

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