Hi, my name is Kacie Mims. I have an old account (*****@***.com) from when I was around...

GetHuman-kaciemim's customer service issue with Yahoo from July 2018

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The issue in GetHuman-kaciemim's own words
Hi, my name is Kacie Mims. I have an old account (*****@***.com) from when I was around **-**. After a while, I could no longer log into my account. I made a new email and didn’t pay much attention to it after a while. *Today it said that someone from Ireland hacked my Facebook account which is still being used under *****@***.com. *Facebook will not let me recover my password through my phone number. I tried to log into my yahoo account and it said that someone with a number starting in ** has my account. I really need to get into this account and I have no other options. Please help me. This email and that Facebook has *** years of family and friends and I really need to access it. I would be more than happy to answer any security questions needed.

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Yahoo

Customer service issue
Reported by GetHuman-kaciemim
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 28529 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-kaciemim started working on this issue
Jul 8th, 2018 10:15pm
GetHuman-kaciemim indicated the issue is not fixed yet.
Jul 10th, 2018 2:14am

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