Inability to access my yahoomail account

GetHuman-edithoko's customer service issue with Yahoo from July 2018

3 views | 28299 similar | 0 following
Help with my Yahoo issue
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The issue in GetHuman-edithoko's own words
I was trying to log onto my yahoo account. My recovery email address is no longer in use because, I left the organization ... Email address: *****@***.com*Phone No.: ***************Recovery email: *****@***.com*Intended recovery email: *****@***.com*Complains:*I am unable to access my account. My recovery email is no longer in use because, I retired from the bank * years ago. The account key is not being sent to my phone number. Kindly help me recover it so I can reset password and continue usage.
This was especially frustrating because I couldn't receive the key via text message to my number **************
They could make this right by using *****@***.com as my new recovery mail because, I can access the account
Been a customer over ** years
I tried sending a request to their email specialist.
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Yahoo

Yahoo mail
Customer service issue
Reported by GetHuman-edithoko
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 28299 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-edithoko started working on this issue
Jul 8th, 2018 1:12pm
GetHuman-edithoko indicated the issue is not fixed yet.
Jul 9th, 2018 2:27pm
GetHuman-edithoko indicated the issue is not fixed yet.
Jul 9th, 2018 2:33pm