I opened my browser which uses yahoo as its home page. When yahoo.ca opened up an offe...

GetHuman-kspeaker's customer service issue with Yahoo from July 2018

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The issue in GetHuman-kspeaker's own words
I opened my browser which uses yahoo as its home page. When yahoo.ca opened up an offer of customer appreciation popped up.**It was a short survey with the chance to win a phone (iphone X or samsung galaxy *).**I completed the survey. It said I could only choose from remaining iphone Xs as the samsungs were no longer available. It said $* would be needed to complete the process and fill in information in the next page.**Then when it went to the next page, it was a signup page for zedplays.com (or something like this for watching films, music and other media.**It seemed as though the yahoo.ca customer gift portion was done as it said it would ship via DHL,**BUT, no where did I provide an address, so how will I received this phone? is my first quesiton.**The second item is a concern. The linked page to the zedplays sign up page was deceiving as it seemed that is where I would be putting in information regarding the yahoo.ca survey gift.**Furthermore, when I contacted zedplays.com customer support via telephone. They were terrible to deal with, they were unaware of an linking of the yahoo. and films*zedplays webpage. And their cancellation process left me feeling uneasy regarding if it would actually be done and if my details and information would be handled with care.**Any connection of yahoo to this company even if yahoo was unaware of in depth details leaves a bad taste in my mouth for yahoo.**As the survey stated I have been a long time yahoo user. **signed,*K Speaker, (a yahoo user leaning towards becoming a non-yahoo user

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Customer service issue
Reported by GetHuman-kspeaker
Jul 6th, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 27307 others
0 customers following this


GetHuman-kspeaker started working on this issue
Jul 6th, 2018 2:16am

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