I need to handle my supposed hacking problem...Caused by poor Security.... Through a li...

GetHuman853016's customer service issue with Yahoo from July 2018

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Help with my Yahoo issue
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GetHuman853016's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman853016 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman853016 can let us know if they help or not.
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Before contacting them, items GetHuman853016 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman853016's own words
I need to handle my supposed hacking problem...Caused by poor Security.... Through a live customer Service Rep. with an accessable Customer Service Number. Not a list of help issues. In the past, Yahoo was great and secure. Now it is lacking Customer Support and Security. Not one phone number has been helpful or could possibly take care of a supposed hacking problem. And it explains why hacking your system is so easy. I only want to change my password and re access my account. Mobile access and key codes I cannot do while I'm on my phone. I'm obviously one of thousands complaining and filing reports. I would like to resolve this first. However, I will do what is necessary. I have been with you for years and this year is bad due to easy hacking, poor security, and impossible communication. It doesn't matter how many phone numbers you have provided...They are useless to me and the ****'s filing complaints. My email address that I can no longer access is: *****@***.com. All I want to do is change my password. If there are hacking problems, it is on your end...Thank you! Trisha McLaughlin...A longtime customer.

GetHuman853016 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman853016
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 27182 others
0 customers following this

Timeline

GetHuman853016 started working on this issue
Jul 5th, 2018 10:00pm

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