My cell phone shattered and broke after accidentaly dropping it yesterday, so I bought...

GetHuman848300's customer service issue with Yahoo from July 2018

12 views | 26370 similar | 0 following
Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman848300 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman848300 can let us know if they help or not.
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The issue in GetHuman848300's own words
My cell phone shattered and broke after accidentaly dropping it yesterday, so I bought a new device which I'm trying to access my Yahoo email account from, (*****@***.com), however my email account has the account key sign on which in linked to my broken cell phone number ***-***-****. I need to sign into my email account but I don't know how to bypass the account key stuff. At this time I have no way to use or access my cell phone to retreive account key or press the key, until I pay a fee and my carrier sends me a new phone. This could be months from now and I need access to my Yahoo mail today or as soon as possible. **Can you please remove the account key sign in method from my email acct *****@***.com? Or let me know what I can do in order to get signed into my account?**Please advise.*Thanks,*Wendy Irwin

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Yahoo

Customer service issue
Reported by GetHuman848300
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 26370 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman848300 started working on this issue
Jul 4th, 2018 3:33am
GetHuman848300 indicated the issue is not fixed yet.
Jul 4th, 2018 6:44am
GetHuman848300 indicated the issue is not fixed yet.
Jul 4th, 2018 6:47am
GetHuman848300 indicated the issue is not fixed yet.
Jul 4th, 2018 6:49am
GetHuman848300 indicated the issue is not fixed yet.
Jul 5th, 2018 5:11am
GetHuman848300 indicated the issue is not fixed yet.
Jul 5th, 2018 5:13am
GetHuman848300 indicated the issue is not fixed yet.
Jul 5th, 2018 5:14am

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