My cell phone shattered and broke after accidentaly dropping it yesterday, so I bought...

GetHuman848300's customer service issue with Yahoo from July 2018

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The issue in GetHuman848300's own words
My cell phone shattered and broke after accidentaly dropping it yesterday, so I bought a new device which I'm trying to access my Yahoo email account from, (*****@***.com), however my email account has the account key sign on which in linked to my broken cell phone number ***-***-****. I need to sign into my email account but I don't know how to bypass the account key stuff. At this time I have no way to use or access my cell phone to retreive account key or press the key, until I pay a fee and my carrier sends me a new phone. This could be months from now and I need access to my Yahoo mail today or as soon as possible. **Can you please remove the account key sign in method from my email acct *****@***.com? Or let me know what I can do in order to get signed into my account?**Please advise.*Thanks,*Wendy Irwin
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Yahoo

Customer service issue
Reported by GetHuman848300
Jul 4th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 8 customers so far
Similar issue to 26370 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman848300 started working on this issue
Jul 4th, 2018 3:33am
GetHuman848300 indicated the issue is not fixed yet.
Jul 4th, 2018 6:44am
GetHuman848300 indicated the issue is not fixed yet.
Jul 4th, 2018 6:47am
GetHuman848300 indicated the issue is not fixed yet.
Jul 4th, 2018 6:49am
GetHuman848300 indicated the issue is not fixed yet.
Jul 5th, 2018 5:11am
GetHuman848300 indicated the issue is not fixed yet.
Jul 5th, 2018 5:13am
GetHuman848300 indicated the issue is not fixed yet.
Jul 5th, 2018 5:14am