This requires active customer service intervention. Your response was just to reset my pswd as I summarized originally, i cant and need help from customer svc.

GetHuman-juliebel's customer service issue with Yahoo from July 2018

14 views | 26264 similar | 0 following
Help with my Yahoo issue
GetHuman-juliebel's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-juliebel will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-juliebel can let us know if they help or not.
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-juliebel's own words
On or about June **st **** (last sync date with my acct) my email password was changed and NOT by me. My email pswd has not been changed by me in some time. I went through the process of saying I forgot my password and trying to reset it but it sent the code for verification to my SAME email address that I can't access. I need to recover my email account and reset my password myself but need... ... On or about June **st **** (last sync date with my acct) my email password was changed and NOT by me. My email pswd has not been changed by me in some time. I went through the process of saying I forgot my password and trying to reset it but it sent the code for verification to my SAME email address that I can't access. I need to recover my email account and reset my password myself but need an alternate option to getting the verification code verification code. I ALREADY tried using my cell phone number to get a text but it says my number is not recognized. Evidently i neglected to set up a recovery email address or phone number. The email address in question is *****@***.com. Is there any other information I can provide to customer support to get someone to manually reset my password and send it to an alternate email address for me: *****@***.com. thank you. Julie Sterman
That I cannot use the normal mesns to reset my password myself (as stated) and need actal assistance not to be told how to reset it myself. Clearly, I have already tried that.
I want customer service to either send me a new temporary password to my ALTERNATE email address *****@***.com OR to add my gmail address as my recovery email on my yahoo mail account so that I can reset it myself. I never changed my yahoo password in the first place, clearly someone hacked into my account.
For MANY years.
Yes Ive tried resetting it myself probably * times over the course of the past few days. The verification code gets sent to my yahoo mail which I cannot access and trying to use my phone * it says the number isnt recognized.
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Yahoo

Yahoo Mail
Customer service issue
Reported by GetHuman-juliebel
Jul 3rd, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 26264 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-juliebel started working on this issue
Jul 3rd, 2018 10:57pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 1:31am
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 1:32am
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 1:35am
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 10:27am
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 10:48am
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 12:07pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 12:47pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 1:02pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 3:23pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 4th, 2018 3:23pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 5th, 2018 12:38pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 5th, 2018 12:47pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 8th, 2018 1:53pm
GetHuman-juliebel indicated the issue is not fixed yet.
Jul 8th, 2018 8:58pm

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